No cold water

[leslie50]

Hi
Got a problem with the cold water direct from the mains.
Needed to shut down the water so I could remove bath,Sink ect, the stopcock in the kitchen was very old and would not move, i sprayed a bit of 3/1 on it and got it to turn but was not shutting the water off, so I turn off the main stopcock in the street, did what i needed to do also put a new stopcock in the kitchen, turned on the main stopcock in the street, but was not getting any cold , thinking it might be the main stopcock,called Essex Suffolk water they came check it out and it was ok,but still no water.
The Flat where I am working is above shops, the man from Essex water said it might be another stopcock located but had no idea where it could be, what should my next move be, I am at a complete loss, am I missing something very simple,help
Regards
Les

 

[samh]

Check the new stopcock you fitted, there's normally an arrow on the side, just check its pointing the way the water should be flowing.

 

[leslie50]

The arrow is pointing up, also I undid the front nut on the new stopcock and no water came out.

 

[samh]

hmm, can't think then. Wait and see what someone else suggests.

 

[WaterTight]

Did the new stopcock replace the old or is it just further down stream?

 

[leslie50]

The new replaced the old

 

[SimonG]

How did the waterboard check the external stop tap was ok?

 

[leslie50]

They removed the water meter and put a stand pipe in it place and water was flowing.

 

[SimonG]

So they didn't check water through meter/stop tap?

 

[leslie50]

Sorry not sure what you mean,

 

[SimonJohns]

I had a meter shaft snap on me the other week

Black plastic spun. But the spline underneath had snapped

Had to remove the black top. And get a spanner on it to get it open

Water board had to then replace

 

[SimonG]

The external stop tap could have snapped inside and remained closed, if they took it out and fitted a stand pipe did they physically check at any point that the meter/stop tap allowed water through it? Is it one of those combined meter and stop valves?

 

[leslie50]

I dont think he did,the meter has not got a white shut off tap,it has a metal square shut off where you have to use a long metal key

 

[Caitlin Wood]

find person who can actually do this problem or i mean a plumber whose job is to prevent or put an end to leaks of sensitive information.