paperwork

[buckley plumb]

hi anyone got a standard contract for customers they want to share ? had a customer ask why when changing from tank and cyl i would not guarantee his existing pipework - i now print out a disclamer saying that a combi is under more system pressure and i cant guarantee any old existing pipework to cover my self . what other things do you guys put in the quote or estimate

ant

 

[PETE 123]

And its up to customer to pay for damage and repair to system and property caused by this

 

[acecharly]

What you put sounds fine apart from adding that any additional cost will be at the customers expense. Id just explain the difference to the customer between gravity fed and pressurised systems. Also id make sure i had insurance as you cant really expect a customer to come to you for a boiler and end up paying for a new carpet aswell.

 

[kay-jay]

. Also id make sure i had insurance as you cant really expect a customer to come to you for a boiler and end up paying for a new carpet aswell.

So after giving a disclaimer you would claim on your insurance for a failing on an existing system because you feel sorry for a customer needing a new carpet?

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[acecharly]

"Feeling sorry" for a customer has nothing to do with it.

Until the system is converted your basically saying extra work may need to be paid for so your not out of pocket. Insurance covers damage you may cause.

When a systems pipework needs upgrading after you installed a new boiler do you think the insurance would pay for that. Obviously not.

 

[kay-jay]

You seem to be saying in your first post that extra work may be needed if pipework leaks after becoming pressurized and a disclaimer protects you from liability. You then seem to say the customer can't be expected to pay for a new carpet so you need insurance......

Not sure what you are trying to say. In your opinion who buys the carpet???

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[acecharly]

The insurance.

 

[mountainman]

I'm puzzled too, who's insurance pays for this hypothetical carpet.
The customers home insurance or the installers Public Liability?

 

[acecharly]

Public liabilty Insurance.

Ive never had to claim but im sure that is what ive been led to believe.

 

[mountainman]

I wouldn't entertain a claim on my PLI.

When I do a written quote it always contains a clause exonerating me from liability due to the failure of a component in the existing system.

It's a must when powerflushing or converting an open system to sealed.
I've never had a major problem but you never know.

 

[SimonG]

When going from open vent to sealed I always use the 'no gaurantee to wxisting pipework and fittings' If something goes and say a 'carpet' had to be replaced it's at the customers expense. I explain the pro's and con's of swapping from open vent to sealed.

 

[kay-jay]

When going from open vent to sealed I always use the 'no gaurantee to wxisting pipework and fittings' If something goes and say a 'carpet' had to be replaced it's at the customers expense. I explain the pro's and con's of swapping from open vent to sealed.

Exactly!

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[layzee D]

interesting, I've never thought about that.