Plumber warranty issue

[carl233]

Looking for some advice a plumber supplied and fitted a new shower pump 13 months past. The pump has failed and despite it having a two year manufacturer warranty the plumber does not want to know and to quote him "it only has a 3 month warranty max in terms of their liability" They even tried to charge me a call out fee for diagnosing the failed pump they installed. Are they being reasonable here? Any advice!

 

[ShaunCorbs]

Contact the manufacturer as the warranty is with the pump so you and the manufacturer

 

[carl233]

Even though I don't have a purchase receipt for the item. When you supply goods and fit them there is no obligation for the plumber to honour a warranty no longer than 3 months?

 

[Murdoch]

Carp service from said plumber ........... dip stick

 

[ShaunCorbs]

Even though I don't have a purchase receipt for the item. When you supply goods and fit them there is no obligation for the plumber to honour a warranty no longer than 3 months?

You have a receipt and they mostly go by serial numbers

The warranty isn’t with him tho if it was a pipework issue / leak then yes should be 12 months

 

[SimonG]

Put up some photos of install.
Advice will depend upon if install is correct or not.

 

[carl233]

Have added a picture it is a CT50 model. The only receipt I have is from a plumber saying that a pump was installed 13 months past does not even list the model. A quick read on the law indicates the agreement is with the person that supplied and installed but the caveat is that it is just over 12 months

 

[SimonG]

Ah, well theres the problem, it's a salamander

Need to see more of the pipework.

 

[ShaunCorbs]

CT50/50+ Pumps Salamander Pumps

CT50/50+ is Salamander Pumps

www.salamanderpumps.co.uk

3 year manufacturer warranty

 

[Knappers]

It's not unreasonable for the plumber to refer you to the manufacturer. Personally I like to go out and have a look at any problems with stuff I've fitted but unless the fault is a result of poor installation then I don't think they have any liability here that would exceed the manufacturers guarantee.
If you were referred to manufacturer but requested/demanded a visit from your plumber then I dont think its unreasonable to charge.