Potterton promax 24/2he parts problem

[DerekJB]

Hi can anyone steer me in the right direction, I have a client with a promax 24/2he and the silcone gromet/washer that is on the outside of the spark electrode [to prevent shorting out] is damaged and occasionally it shorts and then ingnites with a bit of a bang, when it doesnt short it fire up fine. I cant seem to locate a replacement part, I have spoken to potterton who just gave me the part number for the ignition assembly which does not have the gromet included, I have checked the heateams parts web site and still no joy, other option is to coat the area with a bit of silicone from a tube [heatmate] any solutions would be good,
Thanks,

 

[Billy Bob Bob]

have you tried speaking to them on the trade helpline ?

 

[diamondgas]

Sparkie tape? :lol: Those were the days ...hmmmmmmm!


:iagree: with gas man, Give their technical a call. You'd think the ignition lead would be available? It's the rubber boot your talking about yeh?

 

[neily01]

Potterton do a whole replacement front panel with new connections. They tell me theirs no problem with the old igntion assembly! So why bring out a new panel? If you also call tech you can remove a link on the pcb for a soft ignition, get it done asap as i gave seen the burners explode! Some funny co figures after that! Also check the combustion seals bum they break diwn and trip the fan overheat stat! Pain in the backside wirked on the bosses loads nightmare. Also had a pcb replacement before me.

 

[neily01]

Made the last post on iphone sorry about spelling mistakes! Fat fingers.

 

[Billy Bob Bob]

Made the last post on iphone sorry about spelling mistakes! Fat fingers.

no probs i fixed it for you half of us would be lost without spell check, try ringing this number 08443358428

 

[DerekJB]

have you tried speaking to them on the trade helpline ?

Hi Gasman, yes that was my first port of call, the gave me the ingition parts number an said the gromet should be in it but it's not phoned two local parts companies and the inpected the parts and no gromet includued, I will try them again tomorrow,
thanks

 

[DerekJB]

sorry about the spelling I've got fat fingers too. :=]

 

[Billy Bob Bob]

sorry about the spelling I've got fat fingers too. :=]

if you get really stuck i will contact my mate on heatteam see if he knows but thats a last resort,stick around join the gas safe only forum pm dave or dan your gs number,name etc

 

[diamondgas]

Sparkies tape .... :lol: just kiddin ........ honest!!!

 

[didda]

silicon washer/grommet was used around ign electrode to prevent spark tracking to face plate.No longer used as electrodes 5110992 have changed slightly.
Or if needed complete combustion door kit complete 7200012201
This was done so one door fits all models as 3different types of elctrodes used last 10-12yrs of production

 

[DerekJB]

Hi Didda thanks for that, I used the phone number supplied in an earlier reply and the part number they gave me was different to the one supplied when I contacted potterton the first time, so your are right and i will sort it on monday.
cheers