Problem connecting wall hung toilet to frame

[squagbo]

Hi

We've got a Vessini Opaz wall hung toilet with a concealed fitting system where you go in through small holes in the side to tighten the fittings and a Grohe rapide cistern and frame.

We can't work out how on earth you're meant to fit the toilet to the frame. The frame has two bolts sticking out the front and the toilet didn't come with any fittings. Was it meant to?
I've heard torpedo-shaped bolts being mentioned. Should these have come with the toilet or cistern?

Thanks for any help

 

[Gray0689]

Should of come with toilet

 

[DTG plumbing]

I Agree

 

[squagbo]

Thank you both. Where can we buy these fittings? It's probably too late to go back to the supplier to say they're missing. Should have checked we had everything but there were no instructions or item checklist in the box.

 

[DTG plumbing]

Contact grohe they will be able to help you mate

 

[nicro3]

Grohe comes with frame

 

[Dylan Nelson]

Should have fittings and instructions, surely you noticed staright away there was no instructions especialy as its obviously your first time fitting this type? Maybe you shoulod of contacted store straight away...still do its your only option at the moment, what have you got to lose, maybe they will issue you

 

[johnnyplumb]

Thank you both. Where can we buy these fittings? It's probably too late to go back to the supplier to say they're missing. Should have checked we had everything but there were no instructions or item checklist in the box.

i'd go back to the supplier and tell them there where no instructions or checklist with it, if no joy from them, then contact the makers direct.