Problem with Honeywell thermostat DTS92E1020

[-Chris-]

No heating is coming on at all over the last few days, so have a really grumpy, cold family - hopefully someone here can help! I've checked the boiler and that seems to be working okay. No issues with hot water. When I look at the thermostat it says 18.5, but when I click either the downward or upward arrowed buttons, it then shows 5.0, but it doesn't move from that number regardless of how many times I press either button?

Any help really appreciated.

Thanks.

Chris.

 

[Harvest Fields]

Can you set it to manual and then try to adjust the temp with the buttons?

 

[rpm]

Not my area but as I`m sitting here waiting for somebody.
Google say`s wireless so have you checked the batteries?

 

[-Chris-]

Thank you both for these replies, it is appreciated.

Can you set it to manual and then try to adjust the temp with the buttons?

How do you set it to manual please?

Not my area but as I`m sitting here waiting for somebody.
Google say`s wireless so have you checked the batteries?

Yep, first thing I did was to put in fully charged batteries.

 

[Harvest Fields]

Got a picture of it please mate. Both parts please

 

[-Chris-]

Here's both images.

 

[Riley]

Is there a wireless receiver near the boiler?? It should have an override button on it. Press it does the heating come on

 

[Harvest Fields]

What happens if the press the power button?

 

[-Chris-]

Thanks for the quick responses guys, I'm at work at the moment, so not able to view those at the moment. Will update when I get home tonight. Any other ideas in the meantime, are also very welcome.

 

[rpm]

Thanks for the quick responses guys, I'm at work at the moment, so not able to view those at the moment. Will update when I get home tonight. Any other ideas in the meantime, are also very welcome.

Download and print out the installation and users guide whilst at work?

 

[-Chris-]

Download and print out the installation and users guide whilst at work?

Yep, did that yesterday, but it wasn't any help. I looked at all the ones featured on here: https://www.google.com/search?rlz=1........0....1j2..gws-wiz.......0i71.SoOJusc0-z8 but none were any good for this particular issue. If anybody here knows of any manuals that cover this, please post details.

 

[rpm]

Edit
Post changed whilst typing.

 

[rpm]

Double post.

 

[garygvl]

First picture shows it’s turned off. Press the power button at the bottom and that symbol should disappear

 

[Harvest Fields]

First picture shows it’s turned off. Press the power button at the bottom and that symbol should disappear

That’s what I said

 

[-Chris-]

First picture shows it’s turned off. Press the power button at the bottom and that symbol should disappear

Thanks, so that I know what to look for, which part of the first image signifies that it's turned off please?

 

[doitmyself]

The attached User Guide may help.

 

[Harvest Fields]

The power symbol on the display the one that matches the bottom button.

 

[rpm]

Needs pairing /binding?

 

[-Chris-]

Thanks, just so that I'm clear for tonight, one thing that isn't clear on there, if the bottom right circle shows, that means it's off, or on ?

 

[garygvl]

Thanks, just so that I'm clear for tonight, one thing that isn't clear on there, if the bottom right circle shows, that means it's off, or on ?

Off

 

[Harvest Fields]

I believe off but not worked on one in a while

 

[garygvl]

That’s what I said

Agree just clarifying which power button to press and what should happen

 

[-Chris-]

Thanks all, I will check when I get home tonight.

Needs pairing /binding?

How likely is that? How would I check to see if that is the issue, and if it is, how to solve?

 

[garygvl]

dont worry about the pairing/binding yet. press the power button on the thermostat as its set to frost protection at moment and if all works happy days. if not press button on receiver and see if green light comes on. if it doesnt switch off mains power to boiler, wait a few seconds then turn back on. now press button on receiver and green light should come on and boiler should fire in heating mode. if stat is talking to receiver it should switch off after a couple of minutes. if receiver keeps turning off and you cant clear the power off symbol on thermostat screen take the batteries out of the stat and let the display go blank then turn off mains supply to boiler as before then back on again and use button on receiver as manual on/off for heating for now. if you want to try pairing/binding you need to download installation pdf