really need help on this fire!

[REDSAW]

fitted an oxy-pilot on this fire back in march and the fire wont light again!
supplied and fitted a new one and the fire still wont hold flame?

the customer is giving me some real verbals for a job we did for free as part of a bigger job (only charged part price, you learn:yesnod now he said he's going to trading standards as he stood there shouting at me saying i am incompetent (probably) .lol.
that dont bother me as the guys a tw4t and in the process of me telling him to do one as he is complaining of a free job!!!!, what does is the fact that either i have been supplied another faulty part or i am completly missing some thing!

the fire lights but then drops after lever is released, gas is good etc classic thermo prob:mad2:

the fire is a valor visage2 http://www.valorfireplaces.com/media/pdfs/archive/722parts.pdf
fitted 2 oxys and jumped the interuptor with no joy.

what is it?
sanity needs resuming:willy_nilly:
thanks.

 

[townfanjon]

If any customer even raised has voice to me let alone shouted at me thats .... THE END !!!

As for the fire , personally I dont do many ,but once had somthing similar and ended up changing the complete gas control , there was the slightest , and I mean slightest wiff of gas ( 4 others in the house couldnt smell it ) the fire was just out of warrenty so due to the smell of gas I conned the manufacturer out of a new one.

 

[gassafe]

does it have the ignition on a slider at the side of the fire?

I once had a similar job, replaced oxy assembly & thermo & it would still drop out on lighting... Phoned technical & they said to give a good firm press down before releasing button & it stayed lit!!!

Checked the user guide & it did indeed say give firm press on lever before releasing, it apparently helped the thermo latch or something...!

 

[Chalked]

Does the flue pull well?
Have you cleaned the injector?
Tbh, your not going to get paid anyway, so tell him your not to be spoken to like that. And tell him never to contact you again.
He can't take you to trading standards for somthing you did for free, that worked for a while.

 

[mfgs]

Does the flue pull well?
Have you cleaned the injector?
Tbh, your not going to get paid anyway, so tell him your not to be spoken to like that. And tell him never to contact you again.
He can't take you to trading standards for somthing you did for free, that worked for a while.

Agreed, sounds like a nightmare customer that no one wants.

 

[REDSAW]

does it have the ignition on a slider at the side of the fire?

I once had a similar job, replaced oxy assembly & thermo & it would still drop out on lighting... Phoned technical & they said to give a good firm press down before releasing button & it stayed lit!!!

Checked the user guide & it did indeed say give firm press on lever before releasing, it apparently helped the thermo latch or something...!

yes, its the one with the slider on right front. tried it at the valve though, didnt work.
wondering if its the gas valve?

 

[REDSAW]

Does the flue pull well?
Have you cleaned the injector?
Tbh, your not going to get paid anyway, so tell him your not to be spoken to like that. And tell him never to contact you again.
He can't take you to trading standards for somthing you did for free, that worked for a while.

all checks are fine.
stuck sucking my tongue at the moment as its a customer of one of my best contracts!! just dropped them an email about it.

 

[REDSAW]

does it have the ignition on a slider at the side of the fire?

I once had a similar job, replaced oxy assembly & thermo & it would still drop out on lighting... Phoned technical & they said to give a good firm press down before releasing button & it stayed lit!!!

Checked the user guide & it did indeed say give firm press on lever before releasing, it apparently helped the thermo latch or something...!

wonder if thats why they broke the plastic knob, i wouldnt know to press it hard would i?
hmmmmmmmmmmmmmmmmmmm1

 

[Last Plumber]

It sounds like the electro magnetic side rather that the pilot/thermocouple.

New valve assembly needed.

 

[REDSAW]

It sounds like the electro magnetic side rather that the pilot/thermocouple.

New valve assembly needed.

if its not me pushing down hard enough then i tought it could only be complete gas valve assembly! he dosnt expect to pay any more than the £55 for the plastic handle + fitting.lol
btw, i jumped out the interrupter (removed, connect direct) and was still the same!

 

[Last Plumber]

Geez, you can do without him !

It cost what it costs. Not your fault. The valve can be weak and a new thermocouple/pilot can have a stronger voltage that can be enough to hold it in. Once they weaken a little, then you're back to where you were in March. It drops out. It's not always that obvious tbh.
I'd tell him straight if he wants it fixing and charge him too.

At the end of the day, you didn't design it or manufacture it. You're just doing your best with a faulty part.

 

[REDSAW]

Geez, you can do without him !

It cost what it costs. Not your fault. The valve can be weak and a new thermocouple/pilot can have a stronger voltage that can be enough to hold it in. Once they weaken a little, then you're back to where you were in March. It drops out. It's not always that obvious tbh.
I'd tell him straight if he wants it fixing and charge him too.

At the end of the day, you didn't design it or manufacture it. You're just doing your best with a faulty part.

one of these billionaire customers (who think they are big house n all) think they can run you ragged as they have their own businesses and bully you to perform for free! its the bit when i tell him he may need a new gas valve he started on one and what gets me, the house has been sold!!!

 

[Rich8]

I would guess it's the gas shut off micro switch no15 on the first page if you ain't already checked or changed it

 

[Billy Bob Bob]

Switch can be tested though if it's got continuity when it should it is working ,out of interest martin,i have worked on lots of valors does it light and pilot establish ok with the fuel bed removed ?

 

[Gasmk1]

It sounds like the electro magnetic side rather that the pilot/thermocouple.

New valve assembly needed.

definately this 562339 on the drawing fsd

 

[REDSAW]

I would guess it's the gas shut off micro switch no15 on the first page if you ain't already checked or changed it

i checked that for continuity then pressed m/s which broke circuit and seems fine

 

[REDSAW]

Switch can be tested though if it's got continuity when it should it is working ,out of interest martin,i have worked on lots of valors does it light and pilot establish ok with the fuel bed removed ?

you know what, was going to do that and thought nah, new oxy will work fine so set it all up!
you pointing at infringement? looked fine to me!
pilot and low gas supply flame opens, just wont hold
ta

 

[Billy Bob Bob]

you know what, was going to do that and thought nah, new oxy will work fine so set it all up!
you pointing at infringement? looked fine to me!
pilot and low gas supply flame opens, just wont hold
ta

coals in slightly he wrong place will starve it of air and curl the flame away from the tip,albeit slightly,seen it before on a valor dream

 

[REDSAW]

coals in slightly he wrong place will starve it of air and curl the flame away from the tip,albeit slightly,seen it before on a valor dream

had my head down in there and hits it perfectly. loads of airways around this bed as well.

 

[Billy Bob Bob]

had my head down in there and hits it perfectly. loads of airways around this bed as well.

i would remove the first row of coals near the fsd and try it ,failing that probably he gas valve

 

[REDSAW]

i would remove the first row of coals near the fsd and try it ,failing that probably he gas valve

thanks,
i wont be doing that though!
i officially told the estate agent (my client) that the house owner can feck off and find someone else and pay their bill as i dont work for free for anyone especially assholes

 

[Last Plumber]

I know you're not doing this now but for future ref.
Light pilot and test thermocouple. If it's good n strong it will definitely be what I said earlier.

Glad you fecked em off. Sounded like a pain in butt

 

[REDSAW]

I know you're not doing this now but for future ref.
Light pilot and test thermocouple. If it's good n strong it will definitely be what I said earlier.

Glad you fecked em off. Sounded like a pain in butt

i tested the old one over a cooker and got 21v!!
that the right way to do it?

 

[Last Plumber]

Yes, or the pilot flame or blow lamp. You only want a small flame though.
Cooker is bob on !

 

[REDSAW]

21v sound right? thought it was 30mh or something!