Rinnai Infinity 11 water heater: too noisy!!

[Marite]

Hello everybody, I hope this is the right section to post.

Two years ago I bought a Rinnai Infinity 11 water heater: I'm so disappointed! I used to have a Beretta (an Italian make, I'm not sure if it's known in the UK) that worked alright for about 10 years.

Then, when I wanted to change it, I intendet to buy a new Beretta, but the seller insisted to install a Rinnai (I wonder why?). As far as the temperature is concerned, it works OK, but the problem is that it's too noisy!

At the beginning, it made a loud noise when I turned it on; then, after various controls by the technicians (for which, of course, I had to pay every time) now the noise is a bit lower when is turned on, but it's louder during the use.

I'm so, so disappointed by this make, and will never, ever buy it again.

 

[Dotty]

never had a noise problem with the Rinnai range.... What kind of noise?

 

[Marite]

What kind of noise?

When you turn it on, you hear a metallic noise and the noise of the ignition; then, you hear a loud noise all through the use, and finally, when you turn the heater off, you hear another type of noise, like a teapot when the water is ready.

I can't believe that with all the technology you can have, they sell this type of products, in 2012. I wonder if they were made only to be installed outdoor?

At least, I hope this kind of water heater is SAFE!

 

[Dotty]

Whereabouts in the country are you my friend?

Rinnai's are often used in commercial kitchens with absolutely no problems at all. I can only think of one that's ever given me any bother which actually turned out to be unrelated to the GFWH itself.

 

[Marite]

Whereabouts in the country are you my friend?

I'm in Milan, Italy. This make is relatively new here.