Shower pump burnt out after 2 years - is this installation correct? (Diagram inside) | Showers and Wetrooms Advice | Plumbers Forums

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Foxtrot Oscar

Hi

About two years ago, my wife and I had our bathroom refitted by local tradesmen (a couple of installers, plasterer, tiler and electrician, all working for the same company). All seemed well apart from some niggles with the shower pump, however in the last few months, floor tiles have started cracking and the shower pump has burnt out. We have a vented system with a hot cylinder. The pump is located at the end of the bath at the opposite end to the cylinder, which is in the airing cupboard.

My basic question is - what do you make of the installation (see diagram below)?

The shower pump was a Grundfos Watermill Niagara 2.0 bar. Bit noisy, but nice and 'gushy' and reasonably cheap. Since day one however, it's had some niggles.

It would sometimes make whining noises when we started showering, noises that to me point to water starvation or excess air in the supply (or both). This could be mitigated by holding the shower head very low in the bath and slowly turning the shower valve from cold to hot when we first used the pump.

It also cycled once whenever basin taps were shut off. E.g. run the bathroom basin hot tap, switch it off, pump switches itself on for half a second then turns off again. Occasionally it would carry on cycling until I switch off the pump at the isolator switch. We then got used to switching it on for a shower then off straight after.

So following the failure, I did some reading of Grundfos installation documents and investigated the pipework. The installer has:

- Used 15mm piping on the input and output (insufficient flow).
- Used unsecured (but stiff) plastic piping from the airing cupboard to the pump at the end of the bath (potentially provoking the water hammering effect?).
- Teed off the hot water vent pipe from the cylinder for the hot supply, rather than using a dedicated feed to the cylinder via an Essex or Surrey flange (encouraging air in supply).
- Teed off the cold water tank supply to the cylinder for the pumped cold supply (above the cylinder).

I am led to believe that the above is classified as an incorrect installation and that he should have used a dedicated feed for hot and cold, a flange to minimise air uptake by the pump, and 22mm pipes for certainly input and preferably output also.

The second issue is the floor tiles. In the past few months, they've started cracking. The lines of the cracks seem to follow the floorboard joists. I remember them saying they used waterproof ply or something but surely they shouldn't crack after two years?

The only other relevant pieces of information I can think of, are that we have no immersion heater and the cylinder thermostat is set to 60 degrees C.

Very grateful for any help you can offer. Here is a diagram of the installation:

http://img508.imageshack.us/i/bathroom2.png/

Oscar.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

As the diagram shows it is completely incorrect the way the pipes are installed onto the pump you are sucking air down the open vent of the hot feed and the cold feed should not be sharing the cold feed of the DHWC.

The correct way that this should have been installed would be the cold feed should have its own supply from the storage tank, and the hot feed to the pump should have been through either an essex flange or a surry flange to prevent the ingress of air.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

As the diagram shows it is completely incorrect the way the pipes are installed onto the pump you are sucking air down the open vent of the hot feed and the cold feed should not be sharing the cold feed of the DHWC.

The correct way that this should have been installed would be the cold feed should have its own supply from the storage tank, and the hot feed to the pump should have been through either an essex flange or a surry flange to prevent the ingress of air.
Agree with the above.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

Thank you very much guys, for the information and the quick responses.

'What should I do about it?' I suppose is the next question. The problem I have is that we're two years down the line so if he tells me to sling my hook, do I have any recourse?

I know next to nothing about plumbing, this is why I paid someone else to do it. Hence when he thought nothing of the pump pulsing and the starvation issues, I foolishly believed him and put it down to a quirky 1980s water system.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

Yeah we had overheating problems, you couldn't run it for more than 15 minutes without the thermal shutdown kicking in. The problem being there's very little room in the airing cupboard for the pump.

Since I can prove it was never right, I would have thought I'd have some recourse if he won't budge on remedial work. I would make a reasonable offer, for example to pay for any extra materials required in exchange for him supplying labour FOC.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

Hope your vent pipe goes to the other cisten, as for the tiling sounds like its been tiled straight onto floor boards

Sorry yes, otherwise we'd be showering in central heating fluid right? :p

Diagram amended, thanks :).

Regarding the tiling it looks like 10mm WBP ply, which has been screwed onto the joists.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

Sorry you've had such a bad installation done by a "professional" plumber. Going by your diagram, it looks like it was fitted by John Wayne or some other similar cowboy. I'd advise you to check references first next time you employ a tradesman.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

There's no excuse for this even with a non-plumber install as the MIs are normally very detailed and anyone who can read has no excuse for not doing the job properly.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

FO

As for your tiling, whenever I lay tiles on wooden joists I would lay on 18mm ply minimum, sometimes I go for mega overkill with 25mm if there is a heavy shower tray or bath on part of the floor. If he's laid in 9mm it is wholly insufficient IMHO! Maybe you should ask the question over on tilersforum (partner site to this one) or just search it as I'm sure it's been asked a hundred times...

Good luck
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

Hi all

These photos might make the installation method seem a bit clearer.

The cold water take off is visible in the top left (15mm elbow):

img8183c.jpg


The hot coming out of the top of the boiler runs through to the bathroom at which point he has diverted the supply from what was the hot tap, to the pump at the end of the bath.

img8193j.jpg



Sorry what does that mean? :p
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

What annoys me about this sort of awfull installation is the bloke probably charged the same amount as anyone on here would charge to do the job properly in the first place. Therefore he makes more profit!!!
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

What's the best way to get a resolution out of him? Coming from a tradesman's point of view, what works and what does not work, when a customer comes with gripes? How should I tackle this?

My wife is pregnant and getting fed up of a puny shower and is getting quite stressed by it. I'm tempted to get down to B&Q, buy a load of 22mm copper and an Essex flange, build a box for the pump in the airing cupboard, and finish the job my bloody self.
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

what an awful installation, I hate plastic pipe being on show like that !! that should all be done in copper, bunch of cowboys indeed don't even get him back get someone else to sort it
 
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Re: Shower pump burnt out after 2 years - is this installation correct? (Diagram insi

Get someone in to do it. Ask for and check references first if you have any doubt (do this anyway) and ask for a written guarantee and what the guarantee covers. If you feel competent enough to do it yourself, then go ahead. I feel sorry for you mate and congrats on the baby, your other half doesn't need this hassle at this time and I hope whatever happens everything works out for you both (and bump).
 
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