Tiger 944 gas fire problems

[Buller44]

Hi ppl,

Been to a customers this afternoon who have been experiencing problems with a Tiger 944 nat gas fire (stove).
It has been shutting off between 25-45 mins of being lit.

I was at the property for about 45 mins today checking various things. (inlet gas pressure, spillage, flue flow, oxypilot seems clean) fire was working fine until i packed all my kit away and then all of a sudden it just went off.
My customer said that it seems to happen when the boiler fires for heating or when someone opens a hot water outlet in the kitchen. Could this be coincidence? When the fire is on max gas inlet is 19.8 mbar when i fired the boiler it went down to 15.9 mbar and then steadied at 17 mbar. There was no spillage from the fire so i assume that ventilation isn't the problem.
Please excuse my basic drawing skills .



Any suggestions please?

 

[Atouchofgas]

Have you checked the gas pressure at meter with all appliances running?

 

[Buller44]

Have checked at meter with everything on and getting a reading of 18.2 mbar.

 

[Atouchofgas]

Call transco your gov is goosed. Oh and you might have a piping issue to stove as there is more than a mbar difference

 

[Buller44]

Call transco your gov is goosed. Oh and you might have a piping issue to stove as there is more than a mbar difference

Thanks Atouchofgas i will give them a call when i am back there tomorrow and will see if i can find where the pipe is buried

 

[Atouchofgas]

How did you get on with this?

 

[Buller44]

A quick phone call to Transco, new meter was fitted and everything was sorted. Once again thank you.

 

[Atouchofgas]

No probs, glad it was a simple fix