W
Wildbeard
Hi can anyone help on the following.
The company I work for have installed. A Baxi megaflo 24kw system boiler with a premiere plus 300 litre unvented cylinder. All pipe work is new and pipe sizes have been followed to the Baxi heating drawing, the property is on a new build development. The customer first complained of a noise within the pump, heat team were called and replaced the pump, problem still persisted, heat team called back out stripped boiler down and found the automatic bypass on the boiler was constantly open replaced auto by pass problem solved. Customer still complained that boiler was noisy, heat team came back out replaced boiler. A few months later the customer complained boiler was noisey, I attended myself the only noise I could hear was when boiler first fired was a water movement noise like a trickling for the first ten seconds , in my opinion this is normal as the pump is working hard to get the system circulating ( 19 rads on system ) Sytem also has a Honeywell bypass in airing cupboard drained down checked operation of bypass all ok. The builder then called a independent engineer who asked us to alter auto air vent in cupboard which we did, customer still complaining of water trickling when pump kicks in. I have been a qualified engineer for over 20 years, customer is now going to get his own engineer in which he is welcome to do, am I missing something ?
The company I work for have installed. A Baxi megaflo 24kw system boiler with a premiere plus 300 litre unvented cylinder. All pipe work is new and pipe sizes have been followed to the Baxi heating drawing, the property is on a new build development. The customer first complained of a noise within the pump, heat team were called and replaced the pump, problem still persisted, heat team called back out stripped boiler down and found the automatic bypass on the boiler was constantly open replaced auto by pass problem solved. Customer still complained that boiler was noisy, heat team came back out replaced boiler. A few months later the customer complained boiler was noisey, I attended myself the only noise I could hear was when boiler first fired was a water movement noise like a trickling for the first ten seconds , in my opinion this is normal as the pump is working hard to get the system circulating ( 19 rads on system ) Sytem also has a Honeywell bypass in airing cupboard drained down checked operation of bypass all ok. The builder then called a independent engineer who asked us to alter auto air vent in cupboard which we did, customer still complaining of water trickling when pump kicks in. I have been a qualified engineer for over 20 years, customer is now going to get his own engineer in which he is welcome to do, am I missing something ?