Unstable Rak toilet pan fitting

[newreno]

I've just installed a Rak toilet pan but am having problems securing it.

I've tightened the two nylon brackets to the floor and fitted the pan on top, tightening up the pan's two side-mounted screws. The side-mounted screws are tight, but I'm reluctant to tighten them further incase they cause damage to the pan.

The pan rocks slightly in all directions, but the real problem is that it's possible to lift the front of the pan about 3/8 of an inch off the floor. I've tried using packing, but I'm reluctant to pack so big a gap and feel that there must be something else wrong. The floor is reasonably level.

Do I need to tighten those side-mounting screws further? Any other suggestions?

Thanks for your help.

 

[codcutter]

Get hold of sone white wedges, wedge the pan level (cut the wedges just inside the line where pan meets floor) use some CT1 to fill gap and secure pan.... it wont move (trust me

 

[snowhead]

Sounds like you've put the side fixing screws too high up in the nylon brackets.

They should have multiple holes, try and get the screws in lower.

AND if needed put wedges under, as above post

 

[PlumbBobBob]

make sure the pan is level and if necessary use some wedges then screw in using lower holes in the plastic bracket as snowhead said.

 

[Marka1411]

Maybe check to see if the base of the pan is moulded correctly… iv had pot before that is all over the place. Just a thought.