Hi Everyone.
I am hoping that someone could help me with a problem I have with a Vaillant Eco Tec Plus, that was fitted last year in March. When it was first fitted I noticed that it took more than 30 minutes for our radiators, to get warm, our old boiler would heat it in about 10 minutes. I phoned Vaillant and spoke to an adviser. He asked how many radiators I had, which is 7. He told me to go into the settings, telling me what buttons to press. I came to a screen that either said 35 or 37 and may have had a W by the number. He said it was to high and told me how to lower it. As far as I can remember he got me to lower it to about 14. This worked and my radiator heated up quick. The heating was not used in the Summer but when it got cold and I turned the heating on, it would not work. I noticed that the screen was flashing as there was no water pressure. I filled up between the lines and started the boiler. I started to get a knocking noise in the pipes under my Bedroom floor. The boiler itself makes no tapping or knocking noise and I have held the pipes at the boiler but as I cant feel anything, I presume its air. I have been able to get a bit of air out at the rads but it still knocks / fast taps a lot . I have phoned Vaillant to try and get information on how to change the setting back in case it pushers the air to the rads, but all they will say is that the adviser I spoke to should not have told to change it and they will not tell me how to put it back. I have argued with them a few times saying it was Vaillant who told me to change the settings. They said that they would send someone out but would charge me. The people who fitted it said they would also charge if they came out. What was the setting I was told change, what did it do and should it be put back. Could this setting be anything to do with not being able to get the air to move to the rads?
Thank you
I am hoping that someone could help me with a problem I have with a Vaillant Eco Tec Plus, that was fitted last year in March. When it was first fitted I noticed that it took more than 30 minutes for our radiators, to get warm, our old boiler would heat it in about 10 minutes. I phoned Vaillant and spoke to an adviser. He asked how many radiators I had, which is 7. He told me to go into the settings, telling me what buttons to press. I came to a screen that either said 35 or 37 and may have had a W by the number. He said it was to high and told me how to lower it. As far as I can remember he got me to lower it to about 14. This worked and my radiator heated up quick. The heating was not used in the Summer but when it got cold and I turned the heating on, it would not work. I noticed that the screen was flashing as there was no water pressure. I filled up between the lines and started the boiler. I started to get a knocking noise in the pipes under my Bedroom floor. The boiler itself makes no tapping or knocking noise and I have held the pipes at the boiler but as I cant feel anything, I presume its air. I have been able to get a bit of air out at the rads but it still knocks / fast taps a lot . I have phoned Vaillant to try and get information on how to change the setting back in case it pushers the air to the rads, but all they will say is that the adviser I spoke to should not have told to change it and they will not tell me how to put it back. I have argued with them a few times saying it was Vaillant who told me to change the settings. They said that they would send someone out but would charge me. The people who fitted it said they would also charge if they came out. What was the setting I was told change, what did it do and should it be put back. Could this setting be anything to do with not being able to get the air to move to the rads?
Thank you
