I knew this would be on the forum somewhere.
First of all, its not a surprise to see plumbers getting it in the neck again!
Secondly, why does the the presenter refer to his company 'as a one man band' I can only presume that its because if there is more than one person in a company then there are no rip offs, I mean none of us go to a house where a large company is charging £600+ for a power flush.
Third, If a customer knows before hand that there is a £85 call out charge + parts then why is that a rip off that is just expensive! surely, the customer has said 'thats ok, come round anyway'
Fourth, If a repair is £250 or £1500 and the customer knows this beforehand, then the customer has a choice, say 'yes' or 'no, I'll get a second opinion'. I think a rip off is when you quote a job for £250 and present the customer a bill for £1500!
BUT:
Having said that there is no excuse for appalling workmanship and trying to charge extra to sort out electrics that should have been done is totally 100% out of order.
Lets have a program on how much lawyers, dentists, private doctors charge.