R
redrum123
I'm looking for some advice about a faulty install of a water softener I've had done. I had it installed under my stairs, which is where the stopcock is. For the waste, the "plumber" ran a hosepipe through the wall then under my kitchen units then out the wall at the end into the drain. It's about 4.5 meters.
It was leaking everywhere so I got a plumber to come in and look it. He had no connection to the plumber that installed it in the first place. He said it shouldn't have a hosepipe for the waste and wasn't sure if that would work. But he also said every compression fitting was only hand tight and the hose wasn't connected to the overflow (nothing was) so that could have been the cause. He tightened everything up and put a splitter on the hose and connected it to the overflow but the next day it was flooded again.
I called the manufacturer of the softener to see if I could pay them to come out and sort it but they said it must be installed within 1 meter of a drain so that's why it's leaking and there's nothing I can do unless it can be moved under the sink. Unfortunately I don't have enough space under my sink so I want to leave it where it is.
Is there any way it can be made to work? I would have thought there would be a way for the waste water to be pumped out through the hose (I have plug sockets there) but the manufacturer said there isn't. Are there any other softeners (proper softeners that use salt) on the market that would work?
Thanks.
It was leaking everywhere so I got a plumber to come in and look it. He had no connection to the plumber that installed it in the first place. He said it shouldn't have a hosepipe for the waste and wasn't sure if that would work. But he also said every compression fitting was only hand tight and the hose wasn't connected to the overflow (nothing was) so that could have been the cause. He tightened everything up and put a splitter on the hose and connected it to the overflow but the next day it was flooded again.
I called the manufacturer of the softener to see if I could pay them to come out and sort it but they said it must be installed within 1 meter of a drain so that's why it's leaking and there's nothing I can do unless it can be moved under the sink. Unfortunately I don't have enough space under my sink so I want to leave it where it is.
Is there any way it can be made to work? I would have thought there would be a way for the waste water to be pumped out through the hose (I have plug sockets there) but the manufacturer said there isn't. Are there any other softeners (proper softeners that use salt) on the market that would work?
Thanks.