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Was doing a syphon change for a pre-agreed fixed price. On going to remove the cistern I am guessing a big hunk of rusty crumbly crap from the close coupled kit fell down the hole in the pan. I didn't see this happen and there was no residue in the hole to alert me to this.
Only discovered it when the new syphon was flushing like there was a blockage inside the pan rim. Tried a different syphon to make sure then started trying to remove the blockage. Got lots of gunk out with a bit of wire and improved it but still not good enough. Tried wet vac, tried flusing some out with a hose but still not right.
The customer was being a total nightmare. Hovering, compaining, panicking, accusing me of being incompetent, asking the same questions again and again. Like one of the worst I've ever had to deal with. I think this stress out rubbed off on me and even though I told her repeatedly it wasn't my fault, it would have happened to whomever attempted the job I ended up telling her she needed a new toilet and I offered to pay for it and go get it and install it for free. Maybe offering this was already a step too far then some of you would have done? Or perhaps this is something I you would have done too? Like, it's bad luck but not exactly clear whose bad luck in a way? This hasn't come up before so was thinking on my feet while stressed out by her.
So I went and got a new toilet. She was still complaining the whole time. Because the new toilet was an toilet-to-go type (small) and her old toilet was large in dimensions and the soil boxed in there was a gap behind the cistern of about 90mm. I fixed it in place with spacers for temporary and said she'd need some boxing done behind it.
She hasn't paid me for any of the work done so far and isn't intending to. She expects me to do the remaining work, boxing etc and it also needs a different seat because the new one is tat.
Would you be doing the remaining work for her? And if so for free? Please remember before you answer that she was so unpleasant to be around I almost think that is grounds for not going back on it's own.
Thanks
Only discovered it when the new syphon was flushing like there was a blockage inside the pan rim. Tried a different syphon to make sure then started trying to remove the blockage. Got lots of gunk out with a bit of wire and improved it but still not good enough. Tried wet vac, tried flusing some out with a hose but still not right.
The customer was being a total nightmare. Hovering, compaining, panicking, accusing me of being incompetent, asking the same questions again and again. Like one of the worst I've ever had to deal with. I think this stress out rubbed off on me and even though I told her repeatedly it wasn't my fault, it would have happened to whomever attempted the job I ended up telling her she needed a new toilet and I offered to pay for it and go get it and install it for free. Maybe offering this was already a step too far then some of you would have done? Or perhaps this is something I you would have done too? Like, it's bad luck but not exactly clear whose bad luck in a way? This hasn't come up before so was thinking on my feet while stressed out by her.
So I went and got a new toilet. She was still complaining the whole time. Because the new toilet was an toilet-to-go type (small) and her old toilet was large in dimensions and the soil boxed in there was a gap behind the cistern of about 90mm. I fixed it in place with spacers for temporary and said she'd need some boxing done behind it.
She hasn't paid me for any of the work done so far and isn't intending to. She expects me to do the remaining work, boxing etc and it also needs a different seat because the new one is tat.
Would you be doing the remaining work for her? And if so for free? Please remember before you answer that she was so unpleasant to be around I almost think that is grounds for not going back on it's own.
Thanks