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I recently installed a new close-coupled toilet which, despite my attempts to prevent it, wobbles. The customer laid a new floor which is not level and the pan has a long narrow base.
When I installed the toilet I used some plastic shims to stop the pan wobbling, secured it to the floor with screws and then siliconed around the base of the pan which is all that is normally required.
However, the customer called a few days later to advise that the toilet was wobbling so I have been back and, despite spending over an hour using different thicknesses of shims, there was nothing I could do to stop it wobbling.
The pan sits flat on the right hand side and the back but there is about a 6mm gap at the front which gradually reduces to nothing towards the back left side of the pan.
Has anyone please got any suggestions as, something that is normally so simple to resolve, is giving me a lot of grief.
Thank you.
When I installed the toilet I used some plastic shims to stop the pan wobbling, secured it to the floor with screws and then siliconed around the base of the pan which is all that is normally required.
However, the customer called a few days later to advise that the toilet was wobbling so I have been back and, despite spending over an hour using different thicknesses of shims, there was nothing I could do to stop it wobbling.
The pan sits flat on the right hand side and the back but there is about a 6mm gap at the front which gradually reduces to nothing towards the back left side of the pan.
Has anyone please got any suggestions as, something that is normally so simple to resolve, is giving me a lot of grief.
Thank you.