We have all been there on this one

townfanjon · Jun 14, 2019

This scenario is up there with my major rants .

Round trip of 28 miles through major traffic to tuther side of Sadford this morning , and I HAVE TO GO BACK , opened a sealed box and wrong part was in the box Grrrrrr.
Plumbs opened a new box and gave me the correct part I now have to go find time and go back . Obviously its not the customers fault its not my fault , its the manufacturers fault but I end up doing it for free .

It happens regularly, wrong part , part missing , broken or faulty part etc etc
Have any of you taken these matters further regarding sending invoices/legal proceedings or just “ put it down to experience “ .

I think I know the answer .
Cheers boys UTT

snowhead · Jun 14, 2019

I tend to check whilst still at the suppliers.
Doesn't work if the item is faulty.

Millsy 82 · Jun 14, 2019

Really we should take it further as we lose time and money but I never do always moan at the merchants but never get anywhere with them.

Harvest Fields · Jun 14, 2019

I cannot count on one hand the stuff that has turned up wrong this week.

Rob Foster · Jun 14, 2019

This kind of stuff goes with our
job. Employed fellas just jump back in the truck Self Employed
notice the costs, diesel, time, opportunity cost thats why we have to charge realistic prices that cover screw ups. whoose fault it matters not, its our job to get it right, if you feel like it
kick the cat when you get home
and have a beer and reflect that YOU own your own business
Been at it 41 years now and would do it all again. and its
P.O.E.T.S. day after all
have a good weekend
centralheatking

ShaunCorbs · Jun 14, 2019

Sounds like my day

Combi swap due to busted hex builders ordered materials I picked them up yesterday

Get to site cus says boilers in garage think great

Open the door and see a heat only boiler (old halstead)

So there’s me scratching around trying to find a heat only

All done tho

townfanjon · Jun 14, 2019

this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?

ShaunCorbs · Jun 14, 2019

townfanjon said:
this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?

Nope bet it doesn’t even get past the rep I would try for free stuff eg pan connectors etc

townfanjon · Jun 14, 2019

ShaunCorbs said:
Nope bet it doesn’t even get past the rep I would try for free stuff eg pan connectors etc

Lol , I rang the rep , hes on his holls .

ShaunCorbs · Jun 14, 2019

townfanjon said:
Lol , I rang the rep , hes on his holls .

It’s alright for some

Rob Foster · Jun 14, 2019

townfanjon said:
this problem today was Macalpine, 100% their fault I am going to send them an invoice , do you think they will pay it ?

I have the email for the northern area sales manager
for Mc Alpine Plumbing Products ..in fact he and I met at Formby Hall a few weeks ago
centralheatking

Would you like myself to mediate ?

Sharp Point · Jun 14, 2019

ShaunCorbs said:
Sounds like my day

Combi swap due to busted hex builders ordered materials I picked them up yesterday

Get to site cus says boilers in garage think great

Open the door and see a heat only boiler (old halstead)

So there’s me scratching around trying to find a heat only

All done tho

View attachment 39157

did you run out of clips doing the condensate

ShaunCorbs · Jun 14, 2019

bogrodder said:
did you run out of clips doing the condensate

yes actually used my last 22mm clip on the middle part

Must say I’m not a fan of the ideal condy connection tho

townfanjon · Jun 14, 2019

Rob Foster said:
I have the email for the northern area sales manager
for Mc Alpine Plumbing Products ..in fact he and I met at Formby Hall a few weeks ago
centralheatking

Would you like myself to mediate ?

May do Rob thank you , it wasnt just this mornings cock up , its a huge problem we all have , its more I wonder what would actually happen if one of us actually went the whole way and took a manufacturer to court .
Naturally we all just “ leave it “ , and stomach it because its not worth the bother .
I will be ok later on with a few JD’s down me lol .

Sharp Point · Jun 14, 2019

ShaunCorbs said:
yes actually used my last 22mm clip on the middle part

Must say I’m not a fan of the ideal condy connection tho

Neither am I, such a silly place to put it.

Rob Foster · Jun 14, 2019

townfanjon said:
May do Rob thank you , it wasnt just this mornings cock up , its a huge problem we all have , its more I wonder what would actually happen if one of us actually went the whole way and took a manufacturer to court .
Naturally we all just “ leave it “ , and stomach it because its not worth the bother .
I will be ok later on with a few JD’s down me lol .

My offer is honest and truely meant chking enjoy ur Jack D's
pm me if you like over the weekend chk

Aire · Jun 14, 2019

Had this myself the other day. Ordered a flush valve from v&b, went to the job and unboxed to find a fill valve

, Luckily I still get paid either way but if I ever decide to go self employed it would annoy the hell out me.
In terms of complaining. Send a few emails or even a letter on recorded delivery and see where it gets you. No point spending to long on it though as your likely just wasting more time at your expense.

Rob Foster · Jun 14, 2019

This type of stuff has been going on for years, I hate leakers, rads, brand new , tested but the sealed seam is not good..end result..take it off
take it back, refit test and its ok
but will the manu pay no chance, my local plumbers merchant ...no chance except swap it....we have no choice just suck it up and have a moan on here ..Rob Foster aka centralheatking

Harvest Fields · Jun 14, 2019

ShaunCorbs said:
yes actually used my last 22mm clip on the middle part

Must say I’m not a fan of the ideal condy connection tho

Neither am I. I mentioned it to the rep and he just shrugged.

Welder · Jun 14, 2019

Jon. Simply do an invoice to your supplier. Your contract is with them. At very least they learn to check your stuff - they make a margin make em work for it.

Ive done it many many times and only once failed to get paid out. So long as you do it professionally they dont care. All you need do is give them all the other times youve lost out. They need your business.

oz-plumber · Jun 15, 2019

There's a funny thing with suppliers - some of them think they have you for life...

I just stop using them for a period if they pi$$ me off.

It often takes a little while, but you end up getting a phone call from a Manager or Rep, asking if you've been on holidays or something because the account hasn't been used for the last couple or few weeks.

townfanjon · Jun 15, 2019

YorkshireDave said:
Jon. Simply do an invoice to your supplier. Your contract is with them. At very least they learn to check your stuff - they make a margin make em work for it.

Ive done it many many times and only once failed to get paid out. So long as you do it professionally they dont care. All you need do is give them all the other times youve lost out. They need your business.

Cheers Dave , defo going to invoice them , no idea if they will pay , watch this space .

Phil · Jun 17, 2019

oz-plumber said:
There's a funny thing with suppliers - some of them think they have you for life...

I just stop using them for a period if they pi$$ me off.

It often takes a little while, but you end up getting a phone call from a Manager or Rep, asking if you've been on holidays or something because the account hasn't been used for the last couple or few weeks.

I know what you mean, I was wronged by plumb center 10 solid years ago and I'm only half way through my grudge.

oz-plumber · Jun 17, 2019

Phil said:
I know what you mean, I was wronged by plumb center 10 solid years ago and I'm only half way through my grudge.

General Rule over here.
Plumbers only hold grudges for 7 years.
( but that's only against another plumber )
Which reminds me, I must call a couple of plumbers to either end grudges or have a 'blue' and extend the grudges for another 7 years.

I can't remember what the grudges were over, but they were worth it.
7 odd years of peace.

Rob Foster · Jun 17, 2019

oz-plumber said:
General Rule over here.
Plumbers only hold grudges for 7 years.
( but that's only against another plumber )
Which reminds me, I must call a couple of plumbers to either end grudges or have a 'blue' and extend the grudges for another 7 years.

I can't remember what the grudges were over, but they were worth it.
7 odd years of peace.

and Plumbers ALWAYS hold grudges against Electricians for ever and without reason if necessary. Centralheatking

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