M
mark67
Hi guys,
Had a new Worcester 29cdi boiler fitted in January at the start of a refurb. Was replacing an old back boiler. Had Yorkshire water out and although the pressure wasn't the best they said it was enough to support a combi. Got a Worcester accredited installer on board and he said the same thing. He recommended the said boiler which was then installed.
After that plumbing wise, a bathroom was moved from down to up, and 2 new rads fitted.
All has been well for 8 months, odd smell now and then of something like egg in the bedroom where boiler fitted which I put down to new boiler smell, hot water in kitchen slow-flow but ok. Flow great to new bathroom upstairs. Heating ok.
Since the weather turned cold this month, heating has been on everyday and egg smell got unbearable so I rang accredited installer on Monday who said he would come over the wk end. Then hot tap in kitchen started running cold (boiler not firing up) but upstairs fine. Heating fine. Saturday night came and still no sign of him so I texted and said "hope your coming tomorrow, no hot water in kitchen". After weird texts like "thought I was just coming to sort out a smell" and "when did bathroom go upstairs, it was downstairs when I fitted boiler?" and long pauses between texts he said he would TRY and get the next day.
Fed up after 7 days, Sunday morning I rang Worcester and they organised another guy to come on Tuesday.
I Texted original installer to say he didn't need to panic because Worcester had agreed to send a more local engineer (original engineer being 30 miles away and obviously very busy). He didn't reply.
Gas leak was confirmed. Crossed threads on a valve. Gas meter capped for 2 days while valve replaced on Thursday, gas leak/egg smell gone, heating fine but still no hot water down in the kitchen.
Asked why and the guy said it was down to Yorkshire water, boiler pressure not reaching 1bar after attempted top up of boiler having being switched on from 2 days cold.
Rang Yorkshire water and they cant get for a week. They think its a private matter but are still willing to come.
So no hot water in the kitchen for another week which will be two weeks by the time Yorkshire water get here + if I'm truthful I don't think the pressure is to blame.
I texted the original credited installer to let him know the smell had been rectified (didn't mention gas leak) but I still didn't have hot water down. Again he didn't reply.
Can anyone please help me understand what's gone wrong and where I stand.
Cheers.
Had a new Worcester 29cdi boiler fitted in January at the start of a refurb. Was replacing an old back boiler. Had Yorkshire water out and although the pressure wasn't the best they said it was enough to support a combi. Got a Worcester accredited installer on board and he said the same thing. He recommended the said boiler which was then installed.
After that plumbing wise, a bathroom was moved from down to up, and 2 new rads fitted.
All has been well for 8 months, odd smell now and then of something like egg in the bedroom where boiler fitted which I put down to new boiler smell, hot water in kitchen slow-flow but ok. Flow great to new bathroom upstairs. Heating ok.
Since the weather turned cold this month, heating has been on everyday and egg smell got unbearable so I rang accredited installer on Monday who said he would come over the wk end. Then hot tap in kitchen started running cold (boiler not firing up) but upstairs fine. Heating fine. Saturday night came and still no sign of him so I texted and said "hope your coming tomorrow, no hot water in kitchen". After weird texts like "thought I was just coming to sort out a smell" and "when did bathroom go upstairs, it was downstairs when I fitted boiler?" and long pauses between texts he said he would TRY and get the next day.
Fed up after 7 days, Sunday morning I rang Worcester and they organised another guy to come on Tuesday.
I Texted original installer to say he didn't need to panic because Worcester had agreed to send a more local engineer (original engineer being 30 miles away and obviously very busy). He didn't reply.
Gas leak was confirmed. Crossed threads on a valve. Gas meter capped for 2 days while valve replaced on Thursday, gas leak/egg smell gone, heating fine but still no hot water down in the kitchen.
Asked why and the guy said it was down to Yorkshire water, boiler pressure not reaching 1bar after attempted top up of boiler having being switched on from 2 days cold.
Rang Yorkshire water and they cant get for a week. They think its a private matter but are still willing to come.
So no hot water in the kitchen for another week which will be two weeks by the time Yorkshire water get here + if I'm truthful I don't think the pressure is to blame.
I texted the original credited installer to let him know the smell had been rectified (didn't mention gas leak) but I still didn't have hot water down. Again he didn't reply.
Can anyone please help me understand what's gone wrong and where I stand.
Cheers.