But one persons definition of disconnected isn’t the same as another’s necessarily. It could’ve just been turned off at the wall and the incoming tenant never turned it on. Like I said above we are blind to this case we have no pics and don’t even know what make and model it is. OP has had lots of good suggestions but seems intent on proving the engineer is at fault when no one on here can say hand on heart he’s at fault. For all we know he went in took the obstruction out got the heater working and it’s just the LL being devious.