boiler help. potterton performa 24 eco HE

[kevineaton]

hi hope you are well and thanks in advance for your help.

ive got a potterton performa 24 eco HE. (a combi)

if it is left unused for some period of hours, and then you demand hot water, it fails to light the flame and fails with a flame out error. if you reset it, it works.

ive had a local engineer look at it, it had some other issues which have been fixed, and so far i have spent a lot of money, but this problem persists and the engineer says that he doesnt know what it is. so i really need some help please!

any ideas?

 

[townfanjon]

Kevin , these can be a nightmare mate , consider paying Potterton / Baxi a one off "fixed price repair " ( sorry dont know how much ) one of their guys will come put however many parts it needs and also guarantee it for a year .

I could suggest parts but I have to respect forum rules , you may start fitting them !!

 

[kevineaton]

oh, i wont start fitting them myself!! lots have already been changed. about £700 has gone into it already, although it did have other issues, had to change the heat exchanger and some of the sensors.

appreciate the advice about potterton, i will call them thanks

 

[ShaunCorbs]

TBH that sort of money I would of gone for a new boiler or fixed price repair

I know this doesn't help you

 

[townfanjon]

oh, i wont start fitting them myself!! lots have already been changed. about £700 has gone into it already, although it did have other issues, had to change the heat exchanger and some of the sensors.

appreciate the advice about potterton, i will call them thanks

Blimey thats a lot of money spent , I feel for you mate ,

 

[king of pipes]

We cannot give advice on gas appliance repairs i am afraid you will need to contact a GSRI who can repair it , or baxi potterton who can do a one off repair for you for a set fee, i would say do that as you have already paid out a bit of money to solve the faults and still not resolved the problem , they often change several parts and guarantee the repair for a year cheers kop

 

[ShaunCorbs]

We cannot give advice on gas appliance repairs i am afraid you will need to contact a GSRI who can repair it , or baxi potterton who can do a one off repair for you for a set fee, i would say do that as you have already paid out a bit of money to solve the faults and still not resolved the problem , they often change several parts and guarantee the repair for a year cheers kop

View attachment 30478

It's round £300 isn't it ?

 

[king of pipes]

I think so shaun but beats parts swapping which alot of so called engineers do the poor guy has spent enough lets get it sorted properly winter is around the corner , kop

 

[kevineaton]

ok, no problem, i understand you dont want people blowing themselves up, thanks for the help.

300 quid ....blimey that would have done me fine.

 

[ShaunCorbs]

ok, no problem, i understand you dont want people blowing themselves up, thanks for the help.

300 quid ..blimey that would have done me fine.

TBH the engineer should have told you about this as soon as he said the heat exchanger needing changing

 

[kevineaton]

yeah i did say to him....this is going to fix the problem, right? and he said yes. to be fair he';s spent a few hours trying to fix this stalling issue for free (ive paid for the parts) and changed a bunch of sensors but its still not right,.

 

[kevineaton]

apparatly id need the flue replacing if i go for a new boiler which would add a lot of money. if id known it was going to be this expensive to begin with i would have changed it, but its kinda crept up in waves if you know what i mean.

 

[ShaunCorbs]

Does the flue go through the wall / any chance of a pic ?

 

[kevineaton]

it goes through a toilet in a tunnel. i cant get a pic for you at the moment as its in my old house that i rent out. (yes im a capitalist pig landlord....of the small variety)

 

[kevineaton]

to be honest, ive thrown that much at it already, most of the insides are new now, another £300 to sort it is better than throwing that all away?

 

[ShaunCorbs]

it goes through a toilet in a tunnel. i cant get a pic for you at the moment as its in my old house that i rent out. (yes im a capitalist pig landlord....of the small variety)

Fair enough yes would cost some and would cause some damage but it's not hard

 

[ShaunCorbs]

to be honest, ive thrown that much at it already, most of the insides are new now, another £300 to sort it is better than throwing that all away?

That's something you need to decide/ weigh up with the age of the boiler

 

[kevineaton]

yeah ..i run an IT company and my customers often have the same dillema....keep it going or draw a line. its an expensive line, and its probably just something cheap that need changing?? ....is there a market for nearly new heat exchangers??

 

[ShaunCorbs]

There's always someone who will buy it given the time on eBay

 

[kevineaton]

true... i'll see what potterton say. appreciate all your help guys. if you need IT help, let me know...

 

[king of pipes]

There is one thing you could help me with the wife needs a new laptop she has always had HP and has worn 3 out now its only used for browsing the web and personal things it dosent need to be massive memory or stream anything but i would like it to be quick and have a good wireless connection , we use SKY as our internet provider i dont have a problem on my Surface 3 i use but she struggles with connection could you recommend a replacement aroud the £400 -£500 mark please . cheers kop . A picture of your flue may help to diagnose your problem to ? if possilbe

 

[oz-plumber]

This forum comes up with a plethora of people.

- DIY'ers
- DIY'ers pretending to be Plumbers
- Genuine people who want our help and advice.
- Plumbers wanting advice from other Plumbers.

.......and now we can add a new type of person......

- Capitalist Pig Landlord -
( as the OP referred to himself )

As for the problem - I don't think I would change the heat exchanger and hoped that would fix the problem.
There would be around 10 things I would check before even contemplating a heat exchanger change.

I think you need someone with more experience that the person you are dealing with at the moment

 

[kevineaton]

Baxi are coming to look at it.

As for laptops...I'm away till tuesday. Need a bit more detail. Email me at support AT 247computerdoctor.com

 

[kevineaton]

so baxi are going to look at it. as for laptops, as i said email me on the address above...

 

[king of pipes]

Email address supplied does not work kevin so this is what i am thinking i5 processor- 4GB minimum RAM - HDD 500mb minimum pm me if you would like cheers kop