Boiler Repair Work - Fair Enough or Rip Off?

[dontknowitall]

What I would do is send a cheque for £540 and refuse his first request for more money. Even £540 is bit steep. Note the "reasonable rate" from Trading Standards.

Note that he seems happy enough to negotiate and you might find he'll drop further (to £540) without hassle. It's still a good payment for him - just not as much as he thought he'd get away with.

 

[steosman]

My personal opinion is pay him the £690. Looking at all you have said in your latest post it seems that is fair. Next time get a quote and guarantee on repair work or just get vallaint out. You have both met half way so this seems fair but just my opinion. Hope everything works out

 

[stevetheplumber]

good job you didnt call pimlico plumbing they charge 90 per hour

 

[edgers]

OK, to wrap up, I sent him a cheque for £540, the total cost not including labour for the 2nd callout with a letter explaining my reasons. Those reasons were based on advice from Trading standards to see what others would charge for the same work - 2 plumbing companies I called said they wouldnt charge labour on the 2nd callout and and the general consensus here was the same.

Thanks again for your advice, I'll let you know if I get taken to small claims !