British Gas Assessment day

[snad_khera]

hi i did my interview they just run through some questions on how u have dealt with situations in the past. the roleplaying: the interviewer pretends to be an unhappy customer. the practical u gotta wire up a motor and take a reading from a multimeter they give you instructions so dont worry

 

[patsy]

i enjoyed the interview and role play but didnt manage to finish the electrical test which im gutted about. really nice n relaxed atmosphere u got given some pre set questions like, working in a team, the advantages and disadvantages of working alone, describe a situation when uve planned and managed something and its gone well. describe a situation when being in a group has not gone according to plan,, how did u feel, etc. the electrical test involved stripping wires n screwing them in connectors, they test how well u work under pressure so if uve only a few mins left stay calm and carry on. the role play make sure you smile and greet the customer when u walk in and be apologetic and sympathetic, read the cards ur given a couple of times.. hope this helps.. good luck!

 

[copper doctor]

thanks for the info!! If you remember anything else please give us an update!! Good Luck!!

 

[patsy]

they ask u to tell about urself, why ur there, wot u think BG can offer u, wot u can offer it. ,, i'll let u know how i get on.

 

[snad_khera]

thanks for the info!! If you remember anything else please give us an update!! Good Luck!!

make sure ur organised grab a folder and put all ur paper work in it so u look organised it looks good. ps wat job have you applied for and where

 

[copper doctor]

i've applied for trainee service and repair technician in bristol. You?

 

[snad_khera]

same position but north london. where you hoping to dothe training? im in dartford

 

[copper doctor]

i live in bristol so wherever is closest.

After your telephone interview how long was it before they got in contact with you to arrange your proper interview??

 

[snad_khera]

it wasnt too long i think they arranged it over the phone interview

 

[copper doctor]

I didn't have that luxury, i hope thats not bad news for me, u got me slightly worried..

 

[Rousey78]

I have my assessment day for apprentice service and repair technician in Leeds this week. How long does it last? I've just gone to book train tickets and realised I don't know how long I'm going to be there.

I'm looking forward to it but really nervous about the role playing as I hate doing that sort of thing, even though I have 12 years of customer service experience.

Also I'm 32. What are the chances of getting offered an apprentice position at my age?

 

[Kerry85]

Good luck with your assessment day! Mines in 2 weeks and im actually bricking it! I think its meant to last about 3 hours. I hate doing role plays and stuff, my mind just goes blank with nerves. Im 25 so im guessing it wont be youngsters. Let me know how you get on : )

Also, what plumbing qualifications do you have if you dont mind me asking? Ive only got my tech cert and thought they wanted an nvq level 2 but apparentally they just want 4 a-c gcses?

 

[Rousey78]

I don't have any plumbing qualifications. I an an NVQ Level 3 but in IT. I'm sure it will be fine but Role playing is just embarrassing.

Hope yours goes well )

On a side note does anyone know what British Gas are like to work for? I've been reading some horror stories! :/

 

[truemanufan]

What kind of money they talking for apprentice? Any experience needed?

 

[Rousey78]

Its £5k for year one, £11k for year two and £31k fully qualified although that can take 5 years apparentely. Also if you leave within 5 years after training you have to pay the cost of training back so tied to British Gas for 10 years at least

Need 4 gcse's thats all

 

[copper doctor]

i had my assessment today but i think i screwed it the interview, observation part, practical went excellent BUT i completely screwed the role play, very disapointed in myself in that part, oh well.

 

[Rousey78]

What did you have to do for the role play?

 

[Kerry85]

Oh no! What sort of stuff did you have to do. Im sooooo nervous about mine : (

 

[kirkgas]

it prob went along the lines of "so you are in a 95 yr olds house and have traced the fault to a faulty fuse, describe in no more than 50 words how much you can get her to sign over to us for a new boiler and power flush"

 

[copper doctor]

yeah, i did really bad in the role play, and just had an e-mail saying i didn't get the job. Im trying to be objective and not let it get to me...I want to get into the trade and im trying to stay positive and just treat it as a set back but something i'll spring back from...

 

[GhostyDog]

it prob went along the lines of "so you are in a 95 yr olds house and have traced the fault to a faulty fuse, describe in no more than 50 words how much you can get her to sign over to us for a new boiler and power flush"

Heh, that made me smile

 

[Kerry85]

Sorry to hear that, something will come up though evetually! What was the role play like? what sort of stuff did you have to say?

 

[copper doctor]

You had to deal with an angry/annoyed customer and convince her that the service contract she was on was worth staying on and good value.

 

[Blake]

Funny how they make you deal with angry and annoyed customers hey, must be something they get often if they have to train you how to deal with it. Good ol BG

 

[copper doctor]

yeah, she said you would dealing with angry people A LOT!! maybe, i had a lucky escape because tbh i wouldn't want a job like that. However, my pride's a bit dented from not being offered the role but you live and learn i guess..