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british gas work good or bad

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British gas get a fair amount of flack i myself have a few horror stories but the key here is about balance. Although from my experience i could slate bg til the cows come home i recognise that this is a game of numbers and there are many satisfied customers. And i for one applaud doodlebug for his efforts even if he is a lone voice. Fair play for helping this guy out!

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Kind of agree. Bantering about BG as fun as it is, won't get us anywhere. I think we should just ban Doodle and get on with out lives....🙂 🙂

I'm totally messing of course.

We are all in the same industry. We all come on here to share ideas and opinions. Doodle knows my feelings on BG now. I won't bother getting into it any further, and I'm sure he's a good guy with lots to add to the forum besides BG fawning!
 
Dannypipe said:
That's fair enough, and completely true. However BG win so much of their work by advertising themselves as the A team. With their wizzy adverts of people abseiling into the customers kitchen and shooting around in jet powered vans. They basically give people the impression that if you employ BG in your home, you will have a top trained engineer in your home. Little do they know they could have a subby who would do the very same work for half the price. Or someone who's still wet behind the ears but has a shiny van and a smart uniform.

I don't like the way they're out to squeeze out the small companies and the one man bands. AA have also jumped on the bandwagon....and people trust them because they know the "brand".
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You've totally lost me with the "squeezing out the small companies" bit, British Gas are more expansive than you, they don't undercut you, do they? If customers choose to use British Gas rather than you, then who's fault is that? Of course British Gas are going to claim to be the best, why wouldn't they? If you went to price a job that Tamz had been to earlier and priced, wouldn't you want the job? Aren't all the other firms out there pricing jobs before or after you a competitor? If a customer asked you if you were good at what you do, would you say "yes but sometimes I cock it up" or would you say "yes I can assure you I will do a very good job".
 
It's just nice to see people with passion about their work. Hopefully Doodlebug will be able to get the op sorted.
 
Doodlebug said:
If you went to price a job that Tamz had been to earlier and priced
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He'd be wasting his time because i have some gift of the gab at selling myself and when i'm done they know i walk the walk.

The small guy is only as good as his last job. Mess it up and your kids starve :lol:
 
BG are the big boys , lots of money to advertise with .

Same thing happens in Electronics when you take on Panasonic its just Business !

( Don't be ashamed to support your employer ...
its usefull to know what they are up to ! )
 
Doodlebug said:
A high percentage of installation work is carried out by contractors.
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They are still operatives of British Gas and working on their behalf so that's no excuse.

It's obvious that the installer patched the condensate pipe connection with a sealant, more than likely silicone. A proper condensate tee connection to the waste is required and any installer that values their reputation and cares for their customer's property would have fitted one at the outset.

Doodlebug, it's admirable that you are wanting to address this complaint, but in my opinion, you should stick to your own back yard before a flood gate of customers complaints land on your doorstep via this forum.

Up here, Scottish Gas are not too bad, except for their heavy handed sales tactics for items that are not needing replaced.
 
Dannypipe said:
LOL. No that was me.
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I see what your doing now. Doing your own work, then when it goes bad, your say, 'I'm BG love' to the customer and run away.

Bg do nothing wrong, it's Danny working all over the country bodging things up, is this some kind of master plan
 
villa_tom said:
Why won't he make friends. Surely you you judge people by who they are and what they say rather than who employs them.

If someone came on here, or anywhere for that matter slagging of something personal to me, I would defend it all the way.

The thing is with BG is people will never change their opinion of them good or bad, so these threads, although highly interesting are pointless to a point.
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and monotonously repetetive in an entertaining sort of way
 
system3 said:
They are still operatives of British Gas and working on their behalf so that's no excuse.

It's obvious that the installer patched the condensate pipe connection with a sealant, more than likely silicone. A proper condensate tee connection to the waste is required and any installer that values their reputation and cares for their customer's property would have fitted one at the outset.

Doodlebug, it's admirable that you are wanting to address this complaint, but in my opinion, you should stick to your own back yard before a flood gate of customers complaints land on your doorstep via this forum.

Up here, Scottish Gas are not too bad, except for their heavy handed sales tactics for items that are not needing replaced.
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I will never defend poor workmanship, whether it was British Gas or not, but what I will say is, "it will be sorted".
 
By the way System3, I'm more than happy to deal with any customer complaints, as long as I'm given a work request number, that's all I need. I would never ask for customer details as that is confidential, but any job can be traced via a work request number.
 
Don't make me angry!
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