Fault Finding

[Bernie2]

We where told that when fault finding you have to interrogate the customer to find out the difference between:

What a customer thinks a system should do.

What its designed to do.

And what its doing.

I know when out of the many tenanted properties I went into, only about 2-3% ever seemed to use their central heating programmers to the best advantage.

I think most of the time the programmers where just too complicated. And most where Grundfos 103's, a very simple electro mechanical programmer or timer if combi as programmers and timers go.

Anybody got any ideas as to the easiest 7 day programmer for people?

 

[Jason.S]

Drayton Lifestyle for me:

LPSi_Programmer_Range

 

[NickH]

People can be clueless. The last cylinder change I did (leaking cylinder), filled it all back up and ran the system and it was impossible to have the hot water on without the rads getting hot, checked the wiring and it was all to cock. They had the 3 way valve replaced a year or so back and whoever did it must have wired it wrong (i'm guessing). Anyway i put it right and then asked the householders if they had noticed anything wasn't right , "no its all ok" they say, explained what I found and then they say "ah yes we did notice that the rads sometimes get hot when the heatings not on".

I personally like the programmer set to constant (HEATING) and then control it with a programable roomstat, it gives you much greater control over temperature and you can avoid a normal stat being turned up and left up indefinately.

 

[stevetheplumber]

We where told that when fault finding you have to interrogate the customer to find out the difference between:

What a customer thinks a system should do.

What its designed to do.

And what its doing.

I know when out of the many tenanted properties I went into, only about 2-3% ever seemed to use their central heating programmers to the best advantage.

I think most of the time the programmers where just too complicated. And most where Grundfos 103's, a very simple electro mechanical programmer or timer if combi as programmers and timers go.

Anybody got any ideas as to the easiest 7 day programmer for people?

ive also done a fair bit of tennated property work for most of then a simple on off switch would be to complicated
most common way ive found people use their controls is both heat and hot water set to all day and use the roomstat as a on off switch for the heating
so many people nowdays work long hours,different shifts week to week and several differant people living in the house the "typical" program is now mostly usless