as mentioned earlier, here is the response i got.
dont think they realise how many members we have in this forum and all the other trade forum's. still if they see it as water of the ducks back they must be bigger than i think to ignore opinions of pro's, or are they just d.i.y sector tools for the sheds in my own opinion only?.
Thank you for your feedback; we are very sorry to hear that you and your members are feeling so unhappy.
We decided to launch the Rate It campaign because we know that professional users like your forum members value the opinions of other users and that they pass on knowledge and experience to their peers. We also value these opinions as it helps us to find out what users think of our tools and how they are being used, something that we can use to design the best possible tools that help you work even better.
We have been blown away by just how much of an appetite there is to share these views, having received an exceptional number of reviews from users in the first few weeks of the campaign meaning that we quickly exceeded our original allocation of free tools. We very clearly stated from the outset of our campaign that free tools were available whilst stocks lasted.
The last thing that we want to do is to disappoint our customers. Like everything Stanley develops, the Rate It campaign is all about helping our professional customers – both in terms of gaining knowledge, as well as getting a great deal on the tools of their trade.
We hope that your members will continue to support us in the same way that we are committed to supporting them. We would appreciate it if you could you send us the email addresses of all those who raised a concern so that we can follow up with them.
Many thanks.Stuart Ridley
Stuart Ridley
Marketing Manager
Stanley UK
stop press......
just a thought out of all our members who replied to the 'rate it' thing.... who got anything from stanley tools free of charge, and did they ever exist?.