Gas Bill at £2106.42

[S Snowden]

So the back-bill when it arrives will be excessive, what did the utility company say about that?

I was led to believe that the chartered back bill was to clear the 2 thousand pound bill as I’ve been paying £29 per month (but based on neighbours usage/readings). I take it chartered back bill is not this? I have emailed proof that I sent them the correct serial number but they said it wasn’t on the national grid so sent them the number that was on my first BG bill (which unbeknown to me was my neighbours). I am refusing to pay until it’s determined why my reading is so high....they’ve said they can’t send anyone out until national grid is updated but that can take up to 10 days. I’ve sent numerous emails and don’t know what else to do to be honest. Since Monday I’ve not used my heating or oven as worried the readings is going to keep increasing.

Can I ask, would it be worthwhile me speaking to National Grid?

What if there is a leak and they are refusing to come out until national grid is updated.

 

[Gasmk1]

you need to speak to ofgem and get the complaints procedure rolling

 

[S Snowden]

you need to speak to ofgem and get the complaints procedure rolling

Thank you. To be honest I wanted to give them chance to deal with it (and thought I had to allow them time) but you’re right and I will - numerous emails have been sent and I haven’t had one response. Thanks again for the advise and the link

 

[snowhead]

What if there is a leak and they are refusing to come out until national grid is updated.

If anyone reports a gas leak they have to attend and do.
It makes no difference whether they have the meter recorded. It could be an old capped supply with no meter.

I've worked on commercial buildings with no gas supply where the occupants have reported a gas smell, National Grid or whoever for the area Always attend

 

[S Snowden]

Who is responsible for registering the meter with the national grid? Thank you

 

[snowhead]

Who is responsible for registering the meter with the national grid? Thank you

The Energy supplier, as it's they who own the meter.

 

[S Snowden]

The Energy supplier, as it's they who own the meter.

Ah thank you - I’ve just spoken to SSE and they informed me it’s the landlord. The chartered back bill has been rejected as it was done too soon. All they they seemed bothered about is correcting the mix up relating to the bill amount not that it’s a very high reading and determining why. Also been told that the person who is dealing with this issue is not in until Tuesday. Will definitely be changing suppliers once this is resolved.

Recommendations welcome

 

[snowhead]

Just to reinforce my last post if SSE continue to say it's the Landlords responsibility;

A quote from the Database site,
https://www.xoserve.com/index.php/about-us/

How do I change my Meter Information?
Unfortunately, Xoserve is unable to update your address details directly. Xoserve holds the gas supply point register (national database) on behalf of the Gas Transporters which is updated by gas suppliers using electronic data files. If a supplier identifies that a customer address/meter is incorrect then they should submit a request to Xoserve in order for details to be corrected.

 

[S Snowden]

Just to reinforce my last post if SSE continue to say it's the Landlords responsibility;

A quote from the Database site,
https://www.xoserve.com/index.php/about-us/

How do I change my Meter Information?
Unfortunately, Xoserve is unable to update your address details directly. Xoserve holds the gas supply point register (national database) on behalf of the Gas Transporters which is updated by gas suppliers using electronic data files. If a supplier identifies that a customer address/meter is incorrect then they should submit a request to Xoserve in order for details to be corrected.

Thank you, I have been looking on their website this afternoon but just confused me.

Is there a way I can double check that I’m still not registered?

When I’ve just spoken to supplier she was shocked to learn that it’s not on the national grid even though I have sent them an email from a member of their team informing me of this.

 

[S Snowden]

Just to reinforce my last post if SSE continue to say it's the Landlords responsibility;

A quote from the Database site,
https://www.xoserve.com/index.php/about-us/

How do I change my Meter Information?
Unfortunately, Xoserve is unable to update your address details directly. Xoserve holds the gas supply point register (national database) on behalf of the Gas Transporters which is updated by gas suppliers using electronic data files. If a supplier identifies that a customer address/meter is incorrect then they should submit a request to Xoserve in order for details to be corrected.

Hi, I’ve spoken to supplier today and again asked the question of ‘has my meter not been looked at for the last 3 years’ and was advised that every 6 months engineers look at all meters in their area even if they do not work for the supplier that provides the gas. Is this correct? I have in my head a picture of seven dwarves doing the checks from the goodness of their heart

 

[Murdoch]

Out of interest how many of your “old” bills have you got ?

 

[S Snowden]

Out of interest how many of your “old” bills have you got ?

Hi, just the one from British Gas. Can I ask, why you’ve asked? I’ve been asked to take meter readings for the next 5 days.

 

[Murdoch]

Hi, just the one from British Gas. Can I ask, why you’ve asked? I’ve been asked to take meter readings for the next 5 days.

Historic bills would show consumption over time ........... and whether they were using estimated or actual readings

 

[S Snowden]

Historic bills would show consumption over time .. and whether they were using estimated or actual readings

It’s a quarterly bill where I submitted the reading on me moving in and the final reading (one that I gave current supplier). Could 3 months usage be helpful for me to submit the the supplier do you think? Thank you again for replying.

 

[Murdoch]

It’s a quarterly bill where I submitted the reading on me moving in and the final reading (one that I gave current supplier). Could 3 months usage be helpful for me to submit the the supplier do you think? Thank you again for replying.

That depends on what the 3 months consumption says

How long have you been in this flat?

 

[S Snowden]

That depends on what the 3 months consumption says

How long have you been in this flat?

Hi, sorry for late reply - for some reason I didn’t receive an alert. I’ve lived in the flat 3 years.

I’ve been asked to take readings from the supplier every day until Sunday - the reading is going up by one everyday. I have not had the heating on everyday neither have I cooked everyday...not sure if this reading sounds about right??

 

[gmartine]

I’ve been asked to take readings from the supplier every day until Sunday - the reading is going up by one everyday. I have not had the heating on everyday neither have I cooked everyday...not sure if this reading sounds about right??

If you're not using any gas appliances the meter should not be showing any increase but it is, that is what you should be communicating to your supplier.