re married to a lawyer, why would you seek advice from a forum with an expert litgator onhand. Any lawyer knows to win a case all the evidence is required to be shown and examined, theres a definate lack of that here, no pics just inuendo. Because the answers arent forthcoming to satisfy the op she moans we are a waste of time. Mainly it seems she's willing to slag of a tradesman and moan about his work and attitude, my opinion is that she's is the nightmare customer and has probably threatened the plumber with the fact hubbies a lawyer and its all gone down the pan from there. But we'll never know as the otherside hasnt been able to offer a defense!