Just out of curiosity, and because I got a crappy email from a customer this am, how far ahead are you booked up?
I have pretty much the whole of August and most of September booked with the odd day free here and there, which I'm pretty content with, new quote requests coming in and most people seem happy to wait for me when I tell them I won't be able to do the job for x weeks. I guess a lot of my work comes from recommendation so presume for some people that outweighs convenience.
However got one woman I have done quite a bit for and she is just doing my head in, think she has been stung by tradesmen in the past so is very mistrustful but she just expects me to drop everything to deal with her. She emailed yesterday that she wants me to do her outside tap, I emailed her back to say would squeeze her in in 2 weeks but that's not good enough, she doesn't understand why she has to wait and if I do that day it I have to be out the house by mid pm as she is off out to London on a jolly. I would if I could but already have a job booked in for that day so probably wouldn't even get there till then. She the follows it up by saying she wants a new boiler, that the quote would need to be with her in 3 days and the work completed no later than the 27th August, it's just all so demanding. She works in a school, so needs everything done in the holidays which I understand however had she told me this in July I could have just factored her in, instead I get these crappy demanding and actually rude emails.
Im my own worst enemy though, I have got enough work that it doesn't bother me financially to lose this job, but I just feel bloody irritated that after working for her for almost a year for various things,she knows the standard and quality of my work, yet she still expects the earth.
So it got me thinking this morning, are there many people that could fit a boiler at a drop of a hat, or do you have a fair bit booked in? How easy will it actually be do get a decent trademan to fit a boiler in the next couple of weeks?
Lee.
I have pretty much the whole of August and most of September booked with the odd day free here and there, which I'm pretty content with, new quote requests coming in and most people seem happy to wait for me when I tell them I won't be able to do the job for x weeks. I guess a lot of my work comes from recommendation so presume for some people that outweighs convenience.
However got one woman I have done quite a bit for and she is just doing my head in, think she has been stung by tradesmen in the past so is very mistrustful but she just expects me to drop everything to deal with her. She emailed yesterday that she wants me to do her outside tap, I emailed her back to say would squeeze her in in 2 weeks but that's not good enough, she doesn't understand why she has to wait and if I do that day it I have to be out the house by mid pm as she is off out to London on a jolly. I would if I could but already have a job booked in for that day so probably wouldn't even get there till then. She the follows it up by saying she wants a new boiler, that the quote would need to be with her in 3 days and the work completed no later than the 27th August, it's just all so demanding. She works in a school, so needs everything done in the holidays which I understand however had she told me this in July I could have just factored her in, instead I get these crappy demanding and actually rude emails.
Im my own worst enemy though, I have got enough work that it doesn't bother me financially to lose this job, but I just feel bloody irritated that after working for her for almost a year for various things,she knows the standard and quality of my work, yet she still expects the earth.
So it got me thinking this morning, are there many people that could fit a boiler at a drop of a hat, or do you have a fair bit booked in? How easy will it actually be do get a decent trademan to fit a boiler in the next couple of weeks?
Lee.