Well she has got British Gas in to do it. In her words she is paying over the odds but gets it done when she wants and can pay it in instalments. I did send her an email once I had chilled a bit, along the lines of what Ray suggested and she rang to ask why I was so busy, and why didn't I just employ someone. Going back to do the tap in a few weeks, think she is just high maintenance, she is a single lady in her early 40's, sadly lost her mum and dad so been left a load of money (only child too) which is why she bought this house and spent loads on it. Think she understands a little bit better that I can't just drop everything but is just used to getting her own way. I know she has fallen out with loads of tradesmen in the year I have been working for her, and now I can see why!
It's interesting though to see what timescales everyone else is working to, I do the odd bit of subbying but went through my diary and have done 5 days in the last 8 weeks, so it's not that keeping me busy.
I too am trying to keep 1 day a week free, either Monday or Friday to catch up,with paperwork or fit in the little jobs but it just doesn't seem to be working out that way at the moment, I think I need to get a bit tougher and feel less guilty about saying no. Guess it's better to be busy than not have enough but which is wasn't feast or famine, just steady would be good!
I am popping my prices up to get back in Rays top 1/10 area again, slipped a bit this year 
