Ideal heat 24 boiler

[Mjc]

Hello. I've just had a brand new ideal heat 24 system boiler fitted. Today been told by aNother heating engineer and looking at discussions on the Internet. There seems to be a problem with this particular model with the plastic sumps cracking. I've contacted idea. And they are denying that there's is /was any problems with there sumps slitting. Does anyone know if they have addresses the problem with inferior parts or have they produced an uprated version to over come this issue. Mines a new 2019 ideal heat 24. Hopefully this has got a better designed or stronger sump

 

[Rob Foster]

There are recent posts about this look back over the past
week its there centralheatking

 

[ShaunCorbs]

Still haven’t fixed it totally

 

[townfanjon]

Loads of problems with them , how long is your warranty ? it will be covered .

 

[Scott_D]

If fitted properly and service any issues will be covered under warranty.

 

[EvilDrPorkChop]

Bit late to be worrying about that now, it's fitted. As others have said if serviced annually to maintain warranty you'll be find until it's out of warranty. They usually go before the warranty is up anyway

 

[Stan]

I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them..... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.

Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.

 

[EvilDrPorkChop]

I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

I strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Get a Vaillant. Wouldn't consider either of them.

 

[king of pipes]

I have fitted dozens of logics only had one failure which got replaced under warranty no problem recommending Ideal and fitting them . Kop

 

[Sharp Point]

Get a Vaillant. Wouldn't consider either of them.

I wouldn’t consider a Vaillant neither....overpriced German tat.... but you all know my views on them

 

[Sharp Point]

I have fitted dozens of logics only had one failure which got replaced under warranty no problem recommending Ideal and fitting them . Kop

I like logics, but my patience is wearing thin with the main hex’s perishing

 

[Rob Foster]

I think the..'which is the best boiler ' thread is really important and dynamic. Manus
produce and market new ones all the time. some are derivatives of well known ones
others might be really new and innovative. So it really is important for experienced installers to put up their first hand experience in my opinion

centralheatking ....what is my prefered choice

 

[Stan]

The Youtube video I recently saw showed a sump that had been leaking for some time and had rusted parts of the case. Obviously we would assume that a boiler is serviced annually but IF the the sump started to leak the day after it was serviced then it's got 364 days to drip water on to the case - apparently undetected unless it happens to find a way out from a grommet or somesuch.

I honestly despair when I read that Worcester, Vaillant, Ideal, Viessman, Baxi, Glow worm etc etc are able to attract such vehement but diametrically opposed love / hate responses.

The two main contestants - Worcester and Vaillant are generally mentioned in every sentence in 90% of the posts on forums- usually with a mention of the 'Which Report' findings - and for every glowing, positive post that says they're beyond reproach and God's gift to the Heating fraternity there's immediately a flat refutal of that opinion and heartfelt examples given to prove why they're no good to man nor beast.

It must be said it's difficult to form a sensible personal opinion when I'm relying on such diverse feedback.

I probably should have wedged a mention of Intergas in the above - although it rather seems as though they find more positive responses than negatives and I have yet to read about an Intergas boiler that leaks .... I'm sure I'm about to be proved wrong.

 

[Rob Foster]

The Youtube video I recently saw showed a sump that had been leaking for some time and had rusted parts of the case. Obviously we would assume that a boiler is serviced annually but IF the the sump started to leak the day after it was serviced then it's got 364 days to drip water on to the case - apparently undetected unless it happens to find a way out from a grommet or somesuch.

I honestly despair when I read that Worcester, Vaillant, Ideal, Viessman, Baxi, Glow worm etc etc are able to attract such vehement but diametrically opposed love / hate responses.

The two main contestants - Worcester and Vaillant are generally mentioned in every sentence in 90% of the posts on forums- usually with a mention of the 'Which Report' findings - and for every glowing, positive post that says they're beyond reproach and God's gift to the Heating fraternity there's immediately a flat refutal of that opinion and heartfelt examples given to prove why they're no good to man nor beast.

It must be said it's difficult to form a sensible personal opinion when I'm relying on such diverse feedback.

To get a coherent and sound opinion on UKPF is very difficult ...but all the advice is freely given and without any
predudice. Try buying a motor car ...Audi, Ford, Tesla at the end of the day ...you really have to make your own way ...Actually its better to trust your GSr installer and stick with them ....centralheatking

 

[Mjc]

Loads of problems with them , how long is your warranty ? it will be covered .

2 years. The warranty

 

[Mjc]

I wrote in a different thread here recently that I was considering either Intergas Heat Only or Ideal Heat Only (the Max version with 10 yr warranty).

In the meantime I've looked long and hard to see what coverage there has been, online, about the cracked sumps.

It strikes me it's very well acknowledged. My own local installer (he's also a mate too - and a fan of Ideal boilers) showed me the one in his van. They're all cracked in the same place.

I had considered ringing Ideal about it to see what they might say but was fearful they would deny all knowledge. And now someone else has rung them and told him what I suspected they would.

Why does this sort of thing irritate me? Surely Ideal know all about failing parts (Icos / Isar) they are famous for them... but have subsequently - slowly - improved their image with the Logic and Voque. So WHY on earth would they allow the cracked sump situation to risk despoiling their name again?

I'm disasppointed. Very much so, in fact.

Yes, hopefully the part would be replaced under warranty - but it annoys me that they haven't acknowled it and said they've rectified the problem and it won't continue to occur.

Not to mention the concern that they might use some wriggling technique to say the warranty isn't valid and leave me with the cost of funding the repair myself. Apparently it's not unknown.

Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.

 

[Stan]

To get a coherent and sound opinion on UKPF is very difficult ...but all the advice is freely given and without any
predudice. Try buying a motor car ...Audi, Ford, Tesla at the end of the day ...you really have to make your own way ...Actually its better to trust your GSr installer and stick with them ..centralheatking

All received, ta.

The trouble is my tame Gas Safe installer is an "Ideal man". Got the T shirt and fleece.

I'm in the process of twisting his arm to do the Intergas course (I've stressed there's a free lunch plus Barnstaple isn't that far from us).

If he does the course I suspect there would shortly follow an installation of a Heat Only HRE OV hereabouts. Then I would be able to speak from experience as well as benefitting from the (well meant and gratefully received) advice from others.

 

[Stan]

Yes correct. I used the ideal on line chat and gave them my concerns. She said that they are not aware of any sumps that crack. I gave her at least 5 links to problems noted online. She still denied it. Its amusing that they can say there's not a problem when obviously there is.

That's what I was afraid of.

 

[townfanjon]

2 years. The warranty

You may need it and maybe more besides .

 

[Stan]

Bit late to be worrying about that now, it's fitted. As others have said if serviced annually to maintain warranty you'll be find until it's out of warranty. They usually go before the warranty is up anyway

With reference to the very last sentence :- They usually go before the warranty is up anyway ... my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.

 

[king of pipes]

Stan stop your worring buddy never seen a ideal heat only boiler with a cracked sump make your choice then get it fitted , have it serviced regularly stripped and the heat x flushed through cleaning contaminates from the sump and syphon I always remove the spark electrode and
Rectification electrode and clean them a proper service as a middle of the road boiler the ideals are not a bad choice . Kop

 

[EvilDrPorkChop]

With reference to the very last sentence :- They usually go before the warranty is up anyway . my understanding was that the warranty could be two years with a base model Logic boiler - or it could be ten years if you took the "MAX" option. I gather the boiler is pretty much the same other than the MAX version coming with the brass Ideal magnetic filter, and a ten year warranty.

If indeed they usually go before the warranty expires I'm slightly confused whether the sump crack will appear just before two years are up OR the crack will appear just prior to the the ten year mark.

Most of the ones we fitted had a 5 or 7 year warranty at the time. I found on most of them that the sump cracked around the 5/6 year mark.

All of them were serviced correctly too, there's no getting round a manufacturing defect. Serviced correctly or not, it's an issue with the quality of plastic, they get a hairline crack in them and leak. They also get a pin ***** in the flue manifold where the plastic moulding injection is.

Don't even get me started on the HEX's

 

[quality]

Bring back the classic

 

[Sharp Point]

Bring back the classic

Ahhh yes, the lovely squealing fans

 

[Jones82]

I also fit loads of ideals, not had one single problem, I've fitted 2 baxi duotechs and one has had thermosister and filter changed, less than 3 years old. To be fair to baxi they were straight out and changed the parts free of charge on the 7 year warranty.

I've also changed the sump on a couple of ideals I didn't fit, about 7-10 years old. Its an easy job so don't worry, think I did one for about £170 all in.

Trick is to get it serviced and keep an eye out for water in the case, its only a problem if you ignore it and the condensate rots the inside of the casing

I fit Ideal max as standard now, with the 10 year warranty