Can I be the only merchant? Pretty please?
1) You are a time-served, GSR engineer. My 19yr old counterhand isnt. If you expect him to know more than you about an product or regulation, I am going to charge you a £200 per hr consultancy fee.
2) Sorry, run that by me again? The cracks running radially from the screw fixing hole suddenly appeared? Without warning? Of course you didnt over-tighten the screw! Silly me for even thinking such a thing. I'm still charging you though...
3) And the scratches and cracks are manufacturing faults? I saw you loading the stuff in the van. Because of all your sh1te, it wouldn't fit without removing all the packaging, which you put in my skip. (No charge, its my pleasure. Its not as if I pay to have them emptied!Oh hang on, yes I do. I'll send you an invoice then) Then you put the unwrapped product on top of all your sharp toolboxes, and accelerated down the road - over the speed bumps and potholes. So thats my problem is it, now its scratched or broken? And the consequential losses as well you say? Well, that sounds very fair. Let me just catch my breath, so that I CAN LAUGH IN YOUR FACE!