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Good luck
 
Pictures might be a bit confusing. Connections are at the top of the boiler, just 2, 1 flow, 1 return. They are not looped together but the pic makes it look like it. 3 pipes into the roof. Flow going up, and two returns from upstairs. H/w return and upstairs rads. They join the pipe from the flood on the far right, downstairs return...
 
I have uploaded a image how your systems should look but it is not 100% correct as there are a few things missing.

FCBEAD20-7DA2-4764-9BE7-8D661E2E82F9.png


B5677F53-3F26-4A5C-B4E3-B7721FF7BAAD.jpeg
 
Thanks. So even so some of the pipe work is a bit shoddy right. There seems to be nothing fundamentally wrong. Flow up to pump, into auto valve and feeding dhw tank and/or rads. H/w and rads returns all into boiler cupboard. Pressure tank on return in boiler cupboard with filling loop...
 
22mm equal tee before the pump what is that for ?

Looks like the old feed and vent, can only assume it's capped off higher up and not just isolated on that 15mm gate valve.

The flow and return does loop together by some form of close coupled tee arrangement.

If your certain that that motorized valve is working correctly and the wiring is correct it probably is a blockage 'solder' .

In picture 5 you could unjoin the two 22mm tees far right and see how it performs.

Basically with that complete mess it's going to be impossible for us and best to get a 'plumber' to rectify that pipework.
 
It might be an idea to fit a second hand pump on the rtn, wire it straight to a plug, plug it in let it run all the time on fast and see what happens. 2nd hand pump is dead cheap
 
Thanks again for taking time to respond. Got Viessmann coming out today to check the boiler.

Will check the pump arrow direction, and will confirm if there are any pipes and connections at the bottom of the boiler from memory just one, plastic pipe?
 
connections at the bottom of the boiler from memory just one, plastic pipe?
That's probably to be the condensate drain.

Consensus is it's likely to be low or no flow causing the problem. Re-reading your original post, I would guess the system has never worked, and the old boiler would have been fine if the flow issue had been sorted.
Assuming it is low flow, it could be due to a blockage or maybe the way the piping is installed. A sketch of the complete system would be useful, but not easy to prepare as much of the pipework will be out of sight. On a working system you can get some idea by following rising temperature round the system, but that's catch-22 in your situation.
Keep us posted about how you get on with Viessmann.
 
So, Viessmann came and went. He was adamant (obviously) that it was a flow problem! In his opinion, it is a blockage in the heat exchanger. This is because it does indeed behave exactly the same on just HW as CH. Possibly caused by powerflushing the system with the new boiler connected (as was mentioned), so has flushed some gunk down in to the heat exchanger.

His suggestion, get the boiler powerflushed, or just heat exchanger removed and cleaned fully. Put a magnaclean or some kind of filter on the return...
 

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