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This can happen as a result of a combination of two independent faults. Firstly the float valve is set too high or is faulty and is letting by. When not being flushed, the level in the cistern creeps up. Secondly, the overflow has not been installed correctly and leaks when the cistern level gets up to the outlet...
I always test overflows for leaks and proper operation very carefully. Once bitten, twice shy...
My apologies if someone else has already suggested this. There's a lot of noise on this thread so I might have missed it.
Yep I'd agree usually but seeing as they're on their 3rd toilet it seems very unlikely that their plumber has cocked up the overflow installation 3 times (although they do say assumption is the mother of all...)