new boiler installation story

[jacks0003]

I got 2 other quotes cheaper than his and to be honest i had over half a dozen guys round to give me quotes but onlu 3 got back in writing with a quote. I beleive this guy is just brand new and he's finding it harder than he thought it would be. I wasnt trying to be cheap in hiring this guy but money was an issue as we hadn't budgeted for it.

 

[GrahamM]

This guy is completely incompetent and a danger to himself and others. He is not "brand new".
He has left a boiler in a dangerous condition without it's cover, never mind the wiring.

 

[gasmarc]

i suppose everyone has to learn but hopefully not at your expense

 

[buryboy]

The boiler is from a brand new range by Glow Worm called Ultracom 2 that was introduced July 1st this year.

I am puzzled by the cover missing as it acts as a seal. There is no inner fire door. Where is the front cover? The wiring is dangerous if left like the picture. Has a roomstat been fitted. (And connected to the boiler).
Have you paid him?
Has the system been flushed, has a long term chemical Inhibitor been put in with the C.H. system water?
Have you been given the Installation and servicing manual with the Benchmark pages filled in completely, if you haven't you've no manufacturer's warranty. Which on this boiler is two years parts and labour.
As GrahamM said earlier this installer is an accident waiting happen.
You can always ask Gas Safe register to get one of their inspectors to check the work.

 

[gasmarc]

sounds like a right can of worms IMHO

 

[Billy Bob Bob]

jesus this clown is lethal ,work like that should be riddor,this is not a wind up? he has actually left it like that?

 

[mark.brazenor@b]

Please call the Gas Safe Register before he kills someone

 

[jacks0003]

talked to gas safe today before he arrived. Sounds like the best thing to do is let him finish the boiler and then try and get them to come inspect the work. I talked to them about what had been going on but they were only concerned about anything that compromised safety. Which i can kinda understand. i told them about him leaving it connected up and leaving the cover off but this to them wasnt that much of a big deal and recommended i not get so wound up by what i read on internet forums.
Since he's been here today i've spent alot more time with him watching him work and i think i can see how he slows himself down. He is obviously very knowlegable, he can real off quite alot of tech speak but he seems to get stuck on stuff and then take 10miins pondering and reading the manual sorting it out but then moves onto something else and doesnt seem to focus on one particular thing. i dont think he's a cowboy and i dont think he's an impersonator. His professionalism is crap (not calling to say he's going to be late and such) i think he spreads himself too thinly. I reackon he can fit my boiler and it will work ok but when GOD KNOWS!

 

[buryboy]

Like Gasman says, this is not a wind up is it?

Also as mark.brazenor@b syas call Gas Safe Register in before damage is caused to people or property.

If an installer tells you to run a brand new boiler without the front cover fixed, its either a wind up/practical joke on us lot who have been following this has it has unfolded these past days or he is a danger to the public on this job or in the future.

Its been fascinating to follow over the past couple of days although tinged with the sad realisation that this stuff goes on by people who somehow have the correct qualifications. Or has he.

Do the photos on his Gas Safe Register card match the ones on Gas Safe's web site, or am I turning into Insp. Clouseau.

 

[jacks0003]

yes the photos match. When i talked to gas safe they just played it down, it was all well what can we prove sort of thing they felt what i was telling them wasnt concrete enough evidence of unsafe workmanship and i told them all the stuuf i put up on here. I wasnt impressed with their attitude.

 

[Bernie2]

Hmm!

Agree with Gas Safe no big deal to have boiler cover off and run the boiler, just so long as its only for test purposes.

The cover does not appear to be the combustion chamber sealed cover so its not dangerous excepting if you stick your hand into it and either get burnt off the combustion chamber or shocked from an electrical contact.

Seems to me all these courses people are going on are scaring people unnecessarily about boilers and people are simply over reacting and claiming people should be reported for nothing much at all. Perhaps the courses rely to much on regulation and not much on science to explain gas installations?

As to the time the guy is taking, well we don't know how much work was required to start with. He is perhaps a newbie unaccustomed to how long things usually take and giving a time from what they feel it should take from looking at a book.

The guy as said may be good just not experienced.

 

[REDSAW]

luv 2 know where abouts u live?

 

[jacks0003]

Yeah thats what i'm almost certain of he just does things that make him a sloppy worker. punctuality being a big one. Talking to him today he said he made a mistake in how much pipe work was involved at the begining and he aldo said he had trouble getting the old boiler off. He also told me hes trying to get a 5 year warranty on my boiler instead of the regular 2 and is trying to set himself up as a Glow Worm official installer.
Still i cant reffer him to anyone, i think it will be a while before he gets himself sorted and finds his groove.

 

[jacks0003]

Sheffield

 

[gasmarc]

i think you ment to say you cannot reefer him to anyone ,i would not wish any badness on anyone but this guy is a liability and needs to be told so or else you are a mug and he will move onto his next victim who may not wake up in the morning

 

[dontknowitall]

I'd be surprised if Gas Safe does anything about this. An inspection costs them money and they're more interested in taking it in.

I don't think I'm cynical ...

 

[jacks0003]

Yeah i got it in writing today. They basically say that unless theres clear evidence of breaches in safety then i should go see trading standards. There authority is limited to just gas safety.

 

[jacks0003]

i am still stuck on 'up the ladder while you are holding it when fitting boiler in a 'garage''...?????????????
how high is the boiler mounted?

Sorry i didnt make it quite clear on the description. The boiler is in the front bedroom and the garage is integral so the house has got an extra floor basically. Its quite high and i think its the reason i didnt get of lot of quotes through the door.

 

[SafeGasInstall]

get to gas safe straight away ,to sent you over health and safety executive to check the work !!!

Useful gas safety contact numbers

 

[jacks0003]

I spoke to gas safe and told them everything i put up on here but they dont think its a breach of safety. I actually got it in writing today when i got home. They pointing me towards trading standards so i'll talk to them Monday.

 

[shelley.sidney]

Okay, this one is basically very easy,you need to go to the place were either your gasboiler or the storage tank is located and see if there is a silver flexible pipe.

 

[jacks0003]

silver flexible pipe?

 

[Billy Bob Bob]

Okay, this one is basically very easy,you need to go to the place were either your gasboiler or the storage tank is located and see if there is a silver flexible pipe.

wrong thread mate??????

 

[Centralheatking]

I have come to this very late (been on hols) Maybe in the intrests of fairness could you
direct the fitter onto this website and this specific thread. Then he could present if he
wants to his side of things - the main point of this site should always be positive if
at all possible.

centralheatking

 

[jacks0003]

he was supposed to come today between 4 and 5pm.
Well 6pm i rang him, no answer this time. So rang the landline and spoke to the receptionist (wife i think) she was very polite and apologised for his abscense. Stuck at another job in Askham. I asked her to tell him to come monday now as its way to late to start anything.

I will consider that suggestion centralheatking but i think it might be better to do that after he's finished.