The hot water cylinder is situated on the right side of the boiler, but on the floor. Its not in the photo, but its just right of the red and white small cylinders.
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Please help - have i been ripped off?
- Thread starter missfrances
- Start date
Water cylinder photo attached ...
Its on the right side of the boiler, but lower down.
Its on the right side of the boiler, but lower down.
W
Welder
Thank you. Sorry to be a pain, but could you show me clearer images of the pipework too please?
I did think I may have been a bit unkind to the OP earlier, don't get me wrong I am dead against those people who take advantage of customers however some people need to look at themselves before they turn to others for help.
The part that you have had replaced Miss F is a cold water combination valve set, it has absolutely nothing to do with the boiler that you say has now stoped working. It is installed on the mains cold water supply to the unvented cylinder next to the boiler.
Now I understand that you are not a Plumber / Heating engineer, in the same way that I am not an accountant but when I have to use their services I did my research, got there prices but most importantly of all when they did work for me I paid attention to what was done & said as it may have implications for me.
If you have no interest in Plumbing problems that is fine you pay a professional to come & make them go away, unfortunately what you can't then do is complain about a poorly done / overcharged jobs as you have no idea what was actually done & paid for.
The part that you have had replaced Miss F is a cold water combination valve set, it has absolutely nothing to do with the boiler that you say has now stoped working. It is installed on the mains cold water supply to the unvented cylinder next to the boiler.
Now I understand that you are not a Plumber / Heating engineer, in the same way that I am not an accountant but when I have to use their services I did my research, got there prices but most importantly of all when they did work for me I paid attention to what was done & said as it may have implications for me.
If you have no interest in Plumbing problems that is fine you pay a professional to come & make them go away, unfortunately what you can't then do is complain about a poorly done / overcharged jobs as you have no idea what was actually done & paid for.
PS.
to replace that valve set would mean draining down the hot water cylinder completely altering the pipework has they did not have a direct replacement all because it as not installed in correctly in the first place as per manufacturers instructions & Building / Water Regulations.
to replace that valve set would mean draining down the hot water cylinder completely altering the pipework has they did not have a direct replacement all because it as not installed in correctly in the first place as per manufacturers instructions & Building / Water Regulations.
W
Welder
So, we have a boiler and an unvented (high pressure hot water) cylinder which is heated by the boiler.
The part replaced, reduces the incoming water pressure into the cylinder. Part of that is a safety device called a pressure relief valve (PRV). The flexible hose that is twisted that comes from the red topped PRV should be mounted higher so that any discharge from it goes through the 'tundish' which is the open sided plastic thing.
That is why I have asked for more pictures. I want to deliver a definitive answer she can use.
The part replaced, reduces the incoming water pressure into the cylinder. Part of that is a safety device called a pressure relief valve (PRV). The flexible hose that is twisted that comes from the red topped PRV should be mounted higher so that any discharge from it goes through the 'tundish' which is the open sided plastic thing.
That is why I have asked for more pictures. I want to deliver a definitive answer she can use.
Still presuming its a female the lady has paid (not over charged) for for a incorrect repair. If a repair is carried out to a system in any condition we always price to bring it to a standard that is correct. Thats obviously not the case in this instance.
Yorkshire Dave - I'm not at the property at the moment, but will take some more photos and post them here tomorrow. Thanks for your help.
Are you the landlord?
Read that 3 times and not crystal clear what you are trying to say.
W
Welder
Yeh ! 😀
Search of companies house records might reveal if there is any truth in that.
Yes, I'm a lady, a landlady. But before you decide I must be evil, with a giant property empire, I only moved out of our house when a problem neighbour moved in next door, and caused chaos. Without going into too much detail, we had to move out, and quickly! Anyway, it means keeping track of the work done by tradepeople is that bit harder, although I always try to do as much research as I can. The plumbing company in question are on trustatrader.com, with 458 reviews and an average score of 4.92. I trusted them and what they told me. I also got another opinion before I used them. RPM - thank you - I plan to look at the companies house records to check out the mysterious change of ownership story. Will post some better photos tomorrow.
W
Welder
We'll believe you this time 😀
The more information we have the more we can help you. You will find that most here hate idiots (plenty on both sides of the cheque book) who would bring our industry into disrepute or gratuitously knock what we do and how we do it. So, help us help you and you'll win in all manner of ways 😉
There is also a section on this site where you can post a job for someone on here to price it for you. The only caveat to those seeking to work for you is that personally I'd look at what they have posted. You will soon be able to determine their ethos and values.
🙂
But if the OP asked for a breakdown of costs and hasn't had it, that is not her fault. To use an analogy, if I get my van repaired and don't understand what has been changed, it would seem reasonable to me to have a brief description of the work carried out even if I am not personally able to understand that description.
Rob Foster
Esteemed
great point Ric one which has been missed, so by not being provided with one the op might think more has been done than in reality ....it is a factor of modern society to leave out the detail, but as you state v. necessary ....regards Rob Foster
aka centralheatking
W
Welder
Not by all Rob. This is why I have asked for more images.
Conjecture is pointless so I want as much fact as can be mustered notwithstanding we cannot see the job.
Only by seeing exactly what has been done (if that is possible) can one determine whether anyone is potentially unreasonably or over charged.
I would agree you have every right to receive a receipt which details the work carried out, most of us do that as a matter of course.
More to the point would you book your van in for repair without asking what was likely wrong & the likely costs? Again my repairer calls me with an update on what is required to seek my agreement before carrying out the work.
Maybe I am being a bit disingenuous to Vic but given that the post began with talk about a gas boiler not working, when the original problem was with an un-vented cylinder & it ended with -
I hope you & she can understand my scepticism which is born out of Landlords/ladies not wishing to take an interest in their properties or tenants, or at least only when a large bill arrives.
And yes the work carried out is of a poor standard, existing nut left on pipe, wrong valve installed (IMHO) & installation defects not corrected etc. If they spent a bit more time (& in some cases money) in the first place finding a quality repair company who had the G3 we would all be the happier.
"caveat emptor"
Perhaps the more important point is that the cowboys would not be getting our work!!!!
W
Welder
Your point is well made Chris. However I'm not yet convinced that a 'cheap job' was sought. Truth is, you & I will never know. However what we can be sure of is demonstrating, via our supportive actions on here, that our trade is essentially honest and it's worth cultivating a relationship based on mutual trust with 'your' plumber.
No chance
Thanks for all your feedback. I've taken some more photos today. It was a bit tricky to take decent snaps, as the boiler & water tank are situated inside a cupboard, with lots of pipework, and the cupboard is in a small utility room. Anyway, hopefully these images will help in some way. Will split over a few posts, so I don't crash the system ...
new pressure relief valve ..
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