Rich buggers paying late

[Old Account]

I always find that if you set the rules from the beginning and stand your ground this relarely happens. Either that or I’m very lucky.

You must be very lucky though. I remember not long ago, I went out for a boiler breakdown. Before I entered the property I asked politely if he would like me to diagnose and perhaps solve the problem, he gave me the go ahead. I worked for an hour and half and found out that one of the pcb’s were faulty and needed replacing. I have given him 2 options either replacing a couple of parts due to some leaks and or go and change the 17year old boiler. He was like ok thank you for coming out. I obviously asked for my payment due to me working on the boiler. He went like, what you want me to pay for, you haven’t fixed the boiler and it’s still not working. And I tried explaining in order to fix the boiler I would need a part which can be bought the very next day. However, he always went back to his old lines and said, it was working 2 days ago and there was nothing wrong with it and you can see there is power to the boiler. Long story short he just didn’t understand the fact that the boiler was broken and doesn’t work until he would change some parts. In the end I drove 14miles for free and never got paid and that happened a couple of times. I haven’t found out yet how to deal with people or situations like this but I will get there eventually. That also causes frustration which may lead to bad mood which you will bring home and therefore having some bad atmosphere at home that’s all because of a **** who didn’t pay me or you.

 

[Harvest Fields]

You tell them that you have a call out charge that is payable even if the boiler need parts. Would you not charge for a service or LGSC if the boiler was AR or ID?

 

[Old Account]

You tell them that you have a call out charge that is payable even if the boiler need parts. Would you not charge for a service or LGSC if the boiler was AR or ID?

Trust me H. I did tell them that and many times in a very polite way but if he doesn’t even understand that things are made to break down than he won’t understand that I have a call out charge. What do you mean with the question could you explain me what lgsc means?

 

[Welder]

Then, tbh, I'm afraid YOU have to change...

There is no mileage in being soft. Before you get up from your seat you explain very politely during EVERY phone call that your call out charge is payable regardless of outcome. You ask a very specific question of, "Do you accept that?"
Make sure you install a call recording app so if they get shirty then you have the evidence.
To be honest, the ar5eholes always witter at that point anyway and send you a massive signal of intent. That was often the point id say, "Sorry, but I suggest you find someone else. " When they ask why, I'd say, "Our attitudes are incompatible" Meaning? You're a d1ck!

 

[Best]

I have had a few jobs where I needed to do work in a bathroom (toilet to fix, etc) and in middle of going in and out discovered the door closed and somebody in the shower.

Can’t stand the people who are anxious to get a job done, but insist I call at 5 or 6 in afternoon through traffic to price or do the job, just because they finish work then.
Also get a lot of the “I must have my job done” followed by “Tuesday mornings I alway like to go out for coffee, - so you will need to come in afternoon”
Must admit I now counter what a customer says is their preferred time by telling them my suitable times.

 

[Millsy 82]

You must be very lucky though. I remember not long ago, I went out for a boiler breakdown. Before I entered the property I asked politely if he would like me to diagnose and perhaps solve the problem, he gave me the go ahead. I worked for an hour and half and found out that one of the pcb’s were faulty and needed replacing. I have given him 2 options either replacing a couple of parts due to some leaks and or go and change the 17year old boiler. He was like ok thank you for coming out. I obviously asked for my payment due to me working on the boiler. He went like, what you want me to pay for, you haven’t fixed the boiler and it’s still not working. And I tried explaining in order to fix the boiler I would need a part which can be bought the very next day. However, he always went back to his old lines and said, it was working 2 days ago and there was nothing wrong with it and you can see there is power to the boiler. Long story short he just didn’t understand the fact that the boiler was broken and doesn’t work until he would change some parts. In the end I drove 14miles for free and never got paid and that happened a couple of times. I haven’t found out yet how to deal with people or situations like this but I will get there eventually. That also causes frustration which may lead to bad mood which you will bring home and therefore having some bad atmosphere at home that’s all because of a **** who didn’t pay me or you.

What I do is charge a diagnosis fee. I tell them clearly that I charge a fixed price for diagnosis then I will give a price for replacing parts etc and that generally has covered me. You do however always get that 1 person that doesn't want to pay and not a lot you can do before hand. Just try not to take it personally.

 

[Welder]

What I do is charge a diagnosis fee. I tell them clearly that I charge a fixed price for diagnosis then I will give a price for replacing parts etc and that generally has covered me. You do however always get that 1 person that doesn't want to pay and not a lot you can do before hand. Just try not to take it personally.

Excellent idea.

 

[Best]

What I do is charge a diagnosis fee. I tell them clearly that I charge a fixed price for diagnosis then I will give a price for replacing parts etc and that generally has covered me. You do however always get that 1 person that doesn't want to pay and not a lot you can do before hand. Just try not to take it personally.

So you could still get stung by a customer taking info that the boiler pcb is the fault and then just buying and replacing it themselves?
I remember a post on this forum a few years ago that the guy said he deliberately told a customer the wrong part was the fault on a gas boiler, which was wise as they later tried to fix it themselves.

 

[Harvest Fields]

But then you invoice them anyway.

 

[SimonG]

Had an estate agent phone. Could I look at a boiler and give them a price to fix.

I explained I could either go and fix it or go and look, give them an invoice for the diagnosis with an estimate to repair and then return once cleared funds were in my account to repair.

They couldn't get their heads around me wanting to charge for the diagnosis. I was going to go into full rant mode but just said I have plenty of good customers to not worry about bad ones and hung up.

 

[Millsy 82]

Best you will never stop people like that though. But charging for diagnosis gets rid of this no fix no fee that people seem to think everybody does.

If the boiler is shot to pieces I say I will take the diagnosis fee off the price of a new boiler. And I promise I don't add it on before I take it off. Honestly.

 

[Millsy 82]

Had an estate agent phone. Could I look at a boiler and give them a price to fix.

I explained I could either go and fix it or go and look, give them an invoice for the diagnosis with an estimate to repair and then return once cleared funds were in my account to repair.

They couldn't get their heads around me wanting to charge for the diagnosis. I was going to go into full rant mode but just said I have plenty of good customers to not worry about bad ones and hung up.

Had the same many years ago they wanted a quote to repair the boiler. I said if you tell me what is wrong I will give you a quote if you want me to tell you what's wrong then you will pay. 10 minutes she kept saying but you offer free quotes.

 

[Harvest Fields]

A free quote is very different to a free diagnosis.

 

[turnpin]

Only just read this post have you received anymore payments....regards Turnpin

 

[Jim Goodenough]

Haven't read all the posts, however the thread/post "Rich Buggers Paying Late" = "Fatbergs" there's loads about them in the news these days....
Now seriously get the customer to sign a contract , why not, have courage and stand up for the hardworking trades/business man that you are; the amount of overheads + out of normal working hours it takes to work for yourself is insane... STAND YOUR GROUND, BE PROUD OF YOUR WORK & INSIST ON PAYMENT ON TIME _ DO NOT BE INTIMIDATED>>>