Scalemaster Magnetic Scale Inhibitor

[noname]

Just over two years ago my daughter had a new combi boiler fitted. At the same time a Scalemaster speedfit magnetic scale inhibitor was fitted to the boiler cold water inlet pipe.
On Sunday my daughter woke to find her kitchen flooded. After turning the house water supply at the stopcock she phoned me. I found that the water had been gushing out of the Scalemaster but not, as one might think, from the pipe speedfit connections. In fact the Scalemaster has a full diameter plug at one end which is fitted during maufacture after the magnets etc.are inserted and it was from the junction of this plug and the body of the Scalemaster that the water had been gushing. Water had really been gushing as I found out when I cracked the stopcock to ascertain the source of the leak.
Some hours later, and after payment of £158 to an emergency plumber (I could not leave my daughter without any water supply) the faulty fitting was removed and replaced by plain copper pipe.
My purpose in posting this is to warn anybody who has fitted, or is proposing to have fitted, a Scalemaster magnetic scale inhibitor, of the risks they are running.

 

[Reg Man]

I would sort this out with the manufacturer. Send it back to them and ask them to check it out. You may or may not get compensated depending on if it was a manufacturing fault and if it was still within guarantee.

 

[noname]

I would sort this out with the manufacturer. Send it back to them and ask them to check it out. You may or may not get compensated depending on if it was a manufacturing fault and if it was still within guarantee.

Reg Man, thank you for your interest and suggestion. If I thought the manufacturer would be interested I would certainly take it further. However, as I was wanted to know how the item was put together I prised off the end with the blade of a screwdriver starting at a small gap where the leak had been. The end plug came out without very much effort. As for guarantees, as I said, the item was installed (by British Gas as it happens) about two and a half years ago so I very much doubt that the manufacturer would entertain a claim and I feel I would just be wasting time and the cost of postage.
I guess I am just really annoyed that an item, that probably costs about £30 and of unproven usefulness in a domestic setting, could cause so much potential damage. The resulting jet of water might have got into a newish boiler and wrecked its electrical components.
Regards,
Noname

 

[Reg Man]

Yes I think I've got the picture LOL. Shame you took tools to it. Have to put this one behind you and thankfully the damage was not more.