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What did they do in the end to fix it?
Yes, OP, please let us know what they find. We are interested in this kind of thing and we might even learn something from it.
We'd love it if you can come back with whatever the cause was.
Welcome to the forum. Although you can post in any forum, the USA forum is here in case of local regs or laws
Discuss Sewer gas smell in bathroom, advice needed in the Gas Engineers Forum area at Plumbers Forums