So fed up with ignorant customers

[southcoastboile]

Had a voicemail Xmas day. Fitted a boiler a boiler a month ago. Customer says that the radiators don't seen to be turning off.
she has trv's on all the rads and an off switch on the boiler! Does she really need to phone me Xmas day for that! It's probably a user error anyway. Fuming when I heared that.

next call Boxing Day, a leak on a magna clean we removed 3 months ago when doing a power flush. Cust says he has put a bowel under it and its a small weep but thinks I should come out Boxing Day anyway!

do people think that just because you are a plumber you don't have your own life and family and that they are more important all year round.

sick to death of customers that have no consideration for other people.

 

[rpm]

Some people are paranoid with water, Im forever having the office ring me in a panic "The customers on the phone, X was there yesterday and now there is a bad leak, your the nearest guy today go back".
9/10 it is a tiny dribble from a connection :censored:

 

[mike-c]

Once got an irate call out from a doctor at 2.am demanding I come out and fix his blocked toilet. When I initially refused he got very irate and said that if it was the other way round and I was in need then he would come out at that time to me.
I was there within 10 minutes.

I threw 2 aspirins into the bowl then told him that if it was no better in the morning then he could call me back.



I'll get me coat.

 

[MarieHigham]

Once got an irate call out from a doctor at 2.am demanding I come out and fix his blocked toilet. When I initially refused he got very irate and said that if it was the other way round and I was in need then he would come out at that time to me.
I was there within 10 minutes.

You turned down work at 2am? I'd have been there within 10 minutes just to pick up my £25 call out fee and £30 for the first hour. Gone home with my £55 and been content.

 

[Killy Bing]

You turned down work at 2am? I'd have been there within 10 minutes just to pick up my £25 call out fee and £30 for the first hour. Gone home with my £55 and been content.

i hope thats sarcasm!
Or you need to put your prices up....

 

[PlumbBobBob]

seriously need to put your prices up

 

[MarieHigham]

seriously need to put your prices up

Why how much would you charge? Remembering I live in Manchester where everyone is poor.

 

[Mike Jackson]

I'd want £100 to walk out the door at 2 in the morning.

 

[jtsplumbing]

Earnings are lower than in Manchester in the south west ! and I wouldn't even answer the phone at that time for £55. let alone go out!! if you are charging that at night-time what are you charging in normal working Hrs say between 9am & 5pm ? at those prices you must be paying the customers.

 

[kay-jay]

Why how much would you charge? Remembering I live in Manchester where everyone is poor.

Whereabouts in manchester? Some high income areas....these are where you should advertise. Not for example in Levenshulme.

I cover low income areas and charge much more than that.

 

[MarieHigham]

Whereabouts in manchester? Some high income areas....these are where you should advertise. Not for example in Levenshulme.

I cover low income areas and charge much more than that.

Anywhere that there is money, I know that probably is a bad attitude but where there is money I want to be there.

 

[jtsplumbing]

Does not matter what areas you work in you have to cover your costs and make a living ! Have you ever sat down and worked out what it costs per hr just to cover your outgoings, £25 call out at 2am you must be on drugs, wake up and smell the coffee, or you won't be in business very long.

 

[kay-jay]

Anywhere that there is money, I know that probably is a bad attitude but where there is money I want to be there.

Well if you are offering your services in the higher income areas of manchester then your prices need adjusting upwards.
That 55 for an hours work at 2am should be what you charge in working hours.

 

[SimonG]

At 2am it would be £100 to put me socks on.

 

[Ermintrude]

I would pay £200 to see you in just your socks knocking in some ones door!

 

[SimonG]

I would pay £200 to see you in just your socks knocking in some ones door!

For £200 I could stick some more clothes on.

 

[efficiencyman]

£200 would more than put off any future work, as they would strike a line though your ad.

 

[townfanjon]

going back to the original post, yes I agree neither problems were major and could have waited but our customers are (tongue very firmly in cheek) ....... always right !!!!!!, or so the saying goes.
Agree with it or not , it is probably the first rule in business.
Its a load of *ollocks we all know, but you have to think that way.

 

[SimonG]

£200 would more than put off any future work, as they would strike a line though your ad.

Seriously?

 

[SimonG]

Just had a call. Kitchen mixer loose. Bit of water underneath. Not urgent but just want to know when I could make it as he appreciates its christmas. A good customer.

 

[PlumbBobBob]

£200 would more than put off any future work, as they would strike a line though your ad.

anyone that doesn't appreciate you coming out at 2AM and is not willing to pay you for the service you provide isn't worth having as a customer.

 

[SimonG]

Anyway they cant cross out my advert as I dont have one.

 

[MarieHigham]

Anyway they cant cross out my advert as I dont have one.

I understood the point x

Marie x

 

[Killy Bing]

I have master keys to a clients house and all his other properties.

ive had a few drunken phone calls in the past, asking to be picked up and/or let into his house!

that pays well, i think i earn more from doing that than the plumbing work!

 

[solutions]

I have master keys to a clients house and all his other properties.

ive had a few drunken phone calls in the past, asking to be picked up and/or let into his house!

that pays well, i think i earn more from doing that than the plumbing work!

Smart move. Doubt you have problen beibg paid either. Afterall you can always gi help your self. Nothing better than a customer who trusts you I more or less bend over backwards for my trusting customers.