Toilet stinks / bathroom stinks !!

[jimbo1]

Right.

My understanding is that the overflow is supposed to go down the flush hole (the clean water one) and that V shaped slot shouldn't be there at all.

Sounds a bit like the bidet that Victorian Plumbing sold my customer - that had a faulty casting too.

Yep not the best !

I was having problems even getting a plumber to come and have a look, they were saying it sounded too complicated. I was being told to get the drain engineers in for a full blown camera & smoke investigation.

Thanks to this forum I was directed towards the problem and I thank everyone who followed the thread.

I am also quite annoyed at a certain online bathroom distributer who is refusing me my money back on the faulty item. They said 'we will be out of pocket' if they let me have my money back! and I have to wait until the investigation is through before deciding a course of action. I don't know how they are doing the investigation in the meanwhile as the toilet is in my back garden.

I will be shopping local next time !

 

[JCplumb]

True he did not think to check the route of the overflow, instead he plumbed the toilet in again !?

It was you who happened to mention the overflow & I then noticed that to be the issue.

All's well that ends well.
Glad you got the problem sorted out 🙂

 

[Radioman]

Yep not the best !

I was having problems even getting a plumber to come and have a look, they were saying it sounded too complicated. I was being told to get the drain engineers in for a full blown camera & smoke investigation.

Thanks to this forum I was directed towards the problem and I thank everyone who followed the thread.

I am also quite annoyed at a certain online bathroom distributer who is refusing me my money back on the faulty item. They said 'we will be out of pocket' if they let me have my money back! and I have to wait until the investigation is through before deciding a course of action. I don't know how they are doing the investigation in the meanwhile as the toilet is in my back garden.

I will be shopping local next time !

You sound pretty clued up on how to deal with the retailer but a few tips. If you purchased after October 2015 your consumer rights changed significantly. Refer to

http://www.legislation.gov.uk/ukpga/2015/15/contents/enacted

for more info.
How did you purchase the items? Did you pay for all or part with a credit card not debit card? If so you have even more leverage.