- Messages
- 1,279
Wondering if any of you have experienced this?
we have fitted around 70 vaillants in the last 2 years and they ask the question when you call to register "will you be carting out future servicing"
we we always say yes so as far as I am concerned that means Vaillant shouldn't be sending my customers service contracts for future servicing on a boiler we fitted.
a customer infomed me that this has happened shortly after I registered the warranty.
i phoned to complain and was told there system shows it has not been sent and they were concerned as to why this happened and have requested a copy of the paperwork.
i am going to try and obtain a copy to send them but I think it's disgusting a boiler manufacturer is stealing engineers business who endorse there products.
i will not be fitting any more vaillants if this is the case and will move on to Worcesters or similar as long as they are not playing the same game.
we have fitted around 70 vaillants in the last 2 years and they ask the question when you call to register "will you be carting out future servicing"
we we always say yes so as far as I am concerned that means Vaillant shouldn't be sending my customers service contracts for future servicing on a boiler we fitted.
a customer infomed me that this has happened shortly after I registered the warranty.
i phoned to complain and was told there system shows it has not been sent and they were concerned as to why this happened and have requested a copy of the paperwork.
i am going to try and obtain a copy to send them but I think it's disgusting a boiler manufacturer is stealing engineers business who endorse there products.
i will not be fitting any more vaillants if this is the case and will move on to Worcesters or similar as long as they are not playing the same game.