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Do you do no fix no fee on call outs? Easier sometimes, went to job where flue was leaking water in.... Builder got us to look at ur as he was off site. Roofer had pulled flue out of boiler and tried to refit from outside. Ariston boiler flue overheat lockout. ID the job builder on phone kicking off. Said sorry you prevented us from fixing boiler it's £150 plus vat. Custard payed it as he ows builder £££££ we left before builder arrived. Custards wife was ready for blood! Riddor on was to bob the builder via HSE.
 
why didnt you just fix it and charge for that, simpler all round?
 
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