R
Ryster
Hello everyone,
A bit of clarification needed on this one.
Basically another boiler breakdown on an old Ideal. I got there, the pilot wouldnt stay on, so was 90% it was the Thermocouple, however upon getting an MV reading from the Thermocouple I noticed that the pilotlight-Sightglass was cracked, I have attached a picture.
So the guy comes upto me and says can I fix it, to which I replied yes, however I cant turn it back on as the pilot sightglass is cracked and could be allowing POC out into the room.
He wasnt happy about this, and said that he just wanted me to replace the thermocouple and get it going again, and if I wouldnt then he would go out and get one himself and fit it himself.
By this time, I had gone beyond the stage of worrying about his family and more about myself and my freedom. So I told him I wasnt prepared to fix the thermocoulple without replacing the sightglass (which is now an obsolete part according to Ideal parts, its a stupidly old boiler!) because he would then just turn it on himself.
So I issued him with an ID notice, removed the gas supply to the boiler and turned off the electrical supply. He wasnt happy, but I told him I wasnt prepared to do just fix the Thermocouple without replacing the sightglass. I informed him if he wanted to get another GSR engineer in to do it then thats no problem, but I was giving him the notice and slapping a sticker on his boiler.
He then informed me that the boiler had been signed off as safe in January, now this boiler is in the corner of the room, inside a casing inside a cupboard so how on earth the sightglass has been cracked in 3 months I dont know. I was also told the guy who signed it off was retiring 2 weeks after that job, so im thinking he has just totally blagged it.
Anyway, have I gone well over the top here? Or have I done exactly what I should to protect both this guy, and myself. I only ask as I have never had to issue an ID notice before, nor had to deal with such an arrogant bloke.
Replies welcome, and also any idea where to get a sightglass for a very old ideal boiler?
Here is a picture of the cracked sightglass for everyone!
A bit of clarification needed on this one.
Basically another boiler breakdown on an old Ideal. I got there, the pilot wouldnt stay on, so was 90% it was the Thermocouple, however upon getting an MV reading from the Thermocouple I noticed that the pilotlight-Sightglass was cracked, I have attached a picture.
So the guy comes upto me and says can I fix it, to which I replied yes, however I cant turn it back on as the pilot sightglass is cracked and could be allowing POC out into the room.
He wasnt happy about this, and said that he just wanted me to replace the thermocouple and get it going again, and if I wouldnt then he would go out and get one himself and fit it himself.
By this time, I had gone beyond the stage of worrying about his family and more about myself and my freedom. So I told him I wasnt prepared to fix the thermocoulple without replacing the sightglass (which is now an obsolete part according to Ideal parts, its a stupidly old boiler!) because he would then just turn it on himself.
So I issued him with an ID notice, removed the gas supply to the boiler and turned off the electrical supply. He wasnt happy, but I told him I wasnt prepared to do just fix the Thermocouple without replacing the sightglass. I informed him if he wanted to get another GSR engineer in to do it then thats no problem, but I was giving him the notice and slapping a sticker on his boiler.
He then informed me that the boiler had been signed off as safe in January, now this boiler is in the corner of the room, inside a casing inside a cupboard so how on earth the sightglass has been cracked in 3 months I dont know. I was also told the guy who signed it off was retiring 2 weeks after that job, so im thinking he has just totally blagged it.
Anyway, have I gone well over the top here? Or have I done exactly what I should to protect both this guy, and myself. I only ask as I have never had to issue an ID notice before, nor had to deal with such an arrogant bloke.
Replies welcome, and also any idea where to get a sightglass for a very old ideal boiler?
Here is a picture of the cracked sightglass for everyone!
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