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This scenario is up there with my major rants .
Round trip of 28 miles through major traffic to tuther side of Sadford this morning , and I HAVE TO GO BACK , opened a sealed box and wrong part was in the box Grrrrrr.
Plumbs opened a new box and gave me the correct part I now have to go find time and go back . Obviously its not the customers fault its not my fault , its the manufacturers fault but I end up doing it for free .
It happens regularly, wrong part , part missing , broken or faulty part etc etc
Have any of you taken these matters further regarding sending invoices/legal proceedings or just “ put it down to experience “ .
I think I know the answer .
Cheers boys UTT
Round trip of 28 miles through major traffic to tuther side of Sadford this morning , and I HAVE TO GO BACK , opened a sealed box and wrong part was in the box Grrrrrr.
Plumbs opened a new box and gave me the correct part I now have to go find time and go back . Obviously its not the customers fault its not my fault , its the manufacturers fault but I end up doing it for free .
It happens regularly, wrong part , part missing , broken or faulty part etc etc
Have any of you taken these matters further regarding sending invoices/legal proceedings or just “ put it down to experience “ .
I think I know the answer .
Cheers boys UTT