Williams website

[julesverne]

Just tried logging in on my newish laptop that ive had for around 3 months and would you believe it logs me in. So i suppose i dont really have any issues with the laptop when i moved around its good to use. But the issues are apparent on the ipad which i do use a lot.

1. When you go to the basket tap the icon nothing happens you have to keep you fingers pressed on for it to give you the option of opening or open in another tab etc.

After comparing between laptop and tablet the laptop website is far easier to navigate.

 

[Chalked]

Problems for me last few weeks using iPad. Everything works, except the basket button! So can't complete or edit the order. I gave up last time, but decided to call. Nice guy on the end of the phone who completed on the phone.
I've turned iPad on/off deleted history ( a common theme!! :blush5 but still won't work. I'm not sure what iOS im using, if it's not the latest, it's the one before. Works perfectly on my phone on the same router.
Hope this helps the it dept.

 

[AMW]

iPad & iPhone both on latest iOS website works fine on iPhone seems like just the iPads have the issues

 

[Ray Stafford]

Thanks guys -this is incredibly helpful.

 

[julesverne]

Mines an ipad air 2 on ios 9.3.2

 

[Ray Stafford]

Yep, we have duplicated the problem regarding the basket button on the iPad, and the techies are working on it now.

Thanks very much for all your help.

 

[Ray Stafford]

OK, we think we have solved the problem of the basket button not opening on the iPad. If anyone has any more problems with that specific issue, please let me know.

I have been testing the site with an iPad today for general usability. I found that using it in portrait mode was quite frustrating, as certain key search tools - particularly the ability to filter on price/size/brand etc doesn't appear on screen.

However, when I turned the iPad to landscape, these tools re-appeared, and it was much more like the experience that I got on my desktop or laptop.

I hope this helps. We will be looking to improve the usability on iPad in portrait mode, but that will have to wait for the next major release, which is still in the planning stage, and will be some time before being ready to launch.

Further up the thread people mentioned problems with logging on.

Is this still an issue? If so, it would be a great help to have more detail about error messages (if any) device type, browser name and version number, and whether the problem is permanent or intermittent.

Thanks again.

Ray