Worcester Bosch not so great customer service

[Stanios]

One of my regular customer rents out a house with worcester bosch air source heat pump that does heating and hot water. I am quite an amateur when it comes to anything other than gas this is in fact the first air source pump I've seen in a domestic property.

The unit started having trouble roughly 2 years ago, it would bring up a fault and sound an audible alarm until reset and this would happen daily.

Two sets of tenants have diligently chased Worcester Bosch to help out with their unit and the best they got was an engineer with a £300 callout charge.

Seems so hypocritical when in every other issue of your standard plumber's magazines you get worcester pluging their green technology. My customer has made a huge investment and is now left with an even larger bill to rip everything out and put a gas boiler in.

P.S the customer is desperately looking for anyone who is familiar with these heat pumps if you are such expert I can forward you their details, the property is in Croydon.

 

[AWheating]

Have you spoken to Worcester yourself? Your local rep?

 

[townfanjon]

Personally I dont " do" Worcester but thought their customer service / tech line was second to none

 

[ShaunCorbs]

Speak to your local rep asap there good maybe the green side is lacking with not many wb techs

 

[Darren Jackson]

I've never once ever had a problem with a WB rep or tech support & I am shocked to here anyone say their after sales service is not so great. Standards must be slipping on the green customer service departments.

 

[Stanios]

I tried to keep out of it I think if you cant or arent willing to do the job its best to be honest about it instead of coming up with excuses perhaps I will forward reps number to the customer they can deal with them directly.