You know the cloth bags taps sometimes come in?

[emergencyman]

I think that its discussing and unbelievable that such a thing should happen. First of all you STEAL her tap bag. And when you get caught she is kind enough to give you the option to return it straight away without her calling the police to have you arrested for THEFT. You abuse this kind offer and still fail to return the stolen tap bag. Did you steal anything while you were there ?After all this you still honestly expect her to pay?

 

[mutley racers]

i think that its discussing and unbelievable that such a thing should happen. First of all you steal her tap bag. And when you get caught she is kind enough to give you the option to return it straight away without her calling the police to have you arrested for theft. You abuse this kind offer and still fail to return the stolen tap bag. Did you steal anything while you were there ?after all this you still honestly expect her to pay?

hilarious

 

[peteheat]

I think that its discussing and unbelievable that such a thing should happen. First of all you STEAL her tap bag. And when you get caught she is kind enough to give you the option to return it straight away without her calling the police to have you arrested for THEFT. You abuse this kind offer and still fail to return the stolen tap bag. Did you steal anything while you were there ?After all this you still honestly expect her to pay?

OK hilarious it may appear to some maybe even most people here but emergencyman is right.

These small issues are often a matter of customers perception or poor communication between client and contractor.

When I replace a part I leave it beside the appliance and when tidying up ask the customer do they want me to dispose of it or do they want to keep it, a simple question the old part is theirs the vast majority are pleased to see it gone but there have been a small minority who say leave it.

I had a Gent ring me asking why I had taken the old ignitor from his pellet stove, I was able to answer that I had asked his wife if she wanted me to dispose of it his reply was that he wanted to check if it had indeed been broken or faulty, without laughing I offered him the waste bag out of the van so he could check if every component was faulty for me.

Ask the customer, we can't read their minds, also make sure you apologise when talking to this particular Lady explaining that to you it was rubbish and you wanted to leave the work area clean and tidy.

Try to make a positive out of what at the moment is very much a negative.

 

[SimonG]

OK hilarious it may appear to some maybe even most people here but emergencyman is right.

These small issues are often a matter of customers perception or poor communication between client and contractor.

When I replace a part I leave it beside the appliance and when tidying up ask the customer do they want me to dispose of it or do they want to keep it, a simple question the old part is theirs the vast majority are pleased to see it gone but there have been a small minority who say leave it.

I had a Gent ring me asking why I had taken the old ignitor from his pellet stove, I was able to answer that I had asked his wife if she wanted me to dispose of it his reply was that he wanted to check if it had indeed been broken or faulty, without laughing I offered him the waste bag out of the van so he could check if every component was faulty for me.

Ask the customer, we can't read their minds, also make sure you apologise when talking to this particular Lady explaining that to you it was rubbish and you wanted to leave the work area clean and tidy.

Try to make a positive out of what at the moment is very much a negative.

Same here, I always leave the old part behind, unless the cust wants me to get shot of it.

 

[Keefy]

You live and learn I suppose. I aways ask the customer if they want to keep the 'rubbish' myself but I think the customer in question has gone way over the top here. Whether or not she's in the right to with-hold payment because of what's happened I'm not sure but maybe it would be best to put this down to experience and not upset the woman any further, sounds like she could absolutely ruin his reputation if he does.

 

[zeebeedee]

Take a **** in it and hand it back!

 

[Mike Jackson]

Can't see the edit button, but I do notice customers watching me plug stuff in and they sometimes look scared as if their bills are going to be horrendous. I don't think they realise some tools require electric. Unfortunately I don't have enough room in my Connect for a generator!

You need a Land Rover. My 130 has got a 3 Kw engine mounted generator.

 

[Guest123]

You need a Land Rover. My 130 has got a 3 Kw engine mounted generator.

Can we please have ONE thread on the forum without the Landy brigade jumping in and telling us how wonderful their hallowed machines are!! It's more bloody tedius than hearing about 1966.:nono:

 

[Destroyer2813]

Should be instant infraction cor em even if they are mods

 

[Billy Bob Bob]

Can we please have ONE thread on the forum without the Landy brigade jumping in and telling us how wonderful their hallowed machines are!! It's more bloody tedius than hearing about 1966.:nono:

no you cant

 

[peteheat]

You live and learn I suppose. I aways ask the customer if they want to keep the 'rubbish' myself but I think the customer in question has gone way over the top here. Whether or not she's in the right to with-hold payment because of what's happened I'm not sure but maybe it would be best to put this down to experience and not upset the woman any further, sounds like she could absolutely ruin his reputation if he does.

Maybe she hasn't gone over the top, she had one weapon to use to have her property returned, it doesn't matter what value as far as she is concerned the bag was hers.

Also to use that one weapon she had very limited time, she could not let that cheque clear, probably a smart woman who knows reporting what she sees as a theft may not be taken seriously by the police.

Sometimes we have to think like the customer not so hard to do because we are all consumers ourselves.

 

[Whl4852]

I had to drain down a CWSC a few weeks ago, the customer made me save all the water. Fair enough it's 2013 and a vital commodity.

Except for the fact I had to lug all the buckets back into the attic and refill when I'd finished. Some people have nothing else to do in my opinion.

 

[Keefy]

I had to drain down a CWSC a few weeks ago, the customer made me save all the water. Fair enough it's 2013 and a vital commodity.

Except for the fact I had to lug all the buckets back into the attic and refill when I'd finished. Some people have nothing else to do in my opinion.

Tell me you're kidding.

 

[PlumbBobBob]

I had to drain down a CWSC a few weeks ago, the customer made me save all the water. Fair enough it's 2013 and a vital commodity.

Except for the fact I had to lug all the buckets back into the attic and refill when I'd finished. Some people have nothing else to do in my opinion.

i would have said that if they wanted the water putting back in the cwst, they would be the best person to do it.

 

[SimonG]

i would have said that if they wanted the water putting back in the cwst, they would be the best person to do it.

That's a bit more diplomatic than my two word answer would have been Steve

 

[Whl4852]

To be honest, I couldn't bring myself to tell her to sod off, she was an old dear. She kept telling me how much water cost and how much we waste it. I just get on with it, anything for an easier life arty:

 

[Keefy]

How did you empty the cistern in the first place?

 

[Whl4852]

How did you empty the cistern in the first place?

Turned the isolator off in the attic, and opened the bath tap. Kept filling buckets because she didn't want the water wasted. Thought she might want it for the garden, but sadly, no

 

[Masood]

i would have said that if they wanted the water putting back in the cwst, they would be the best person to do it.

My thoughts exactly! What a liberty!

 

[Destroyer2813]

I had to drain down a CWSC a few weeks ago, the customer made me save all the water. Fair enough it's 2013 and a vital commodity.

Except for the fact I had to lug all the buckets back into the attic and refill when I'd finished. Some people have nothing else to do in my opinion.

Where you on price or hourly ?

 

[Whl4852]

Where you on price or hourly ?

On the books luckily, and we do a lot of work for her. Some people are just set in their ways I suppose.

 

[villa_tom]

On the books luckily, and we do a lot of work for her. Some people are just set in their ways I suppose.

Set in their ways or not, this request is absurd and there's no way I'd have done it. I'd have said the water was contaminated or something like that.

I hate weird requests like this, I once had a women who asked me to walk around upstairs on my hands and knees as she didnt like footprints on the carpet.

Absolute nonsense, I told her health and safety said I couldn't.

Im sure some people just have nothing better to do.

 

[stevetheplumber]

i had a funny one the other day i look after a flat that belongs to an old friend irttts currently let out to a russian couple who speak reasonable english or so i thought
the problem wqas the lights kept tripping and the cause was water coming down the out side of a bit of 4 inch into the bathroom fan as the roof is the freeholders responsibility i removed the fan and taped the wiring back oput of harms way as iwas up the ladder i past it to the russian and asked him to keep it safe
when the roof was fixed i went back to refit the fan and he had thrown it away obviouisly lost in translation

 

[cr0ft]

I would have said, no problem at all. That's an hours worth of labour to save the water for you love then please. £25+VAT if you would be so kind.

Sure they wouldn't want to save the water any more after that!

 

[stoker122]

I hate weird requests like this, I once had a women who asked me to walk around upstairs on my hands and knees as she didnt like footprints on the carpet.

She was just testing if you would before getting the full rubber suit out.