Nothing happens fast in the world of H.A, unfortunately you are just one of many jobs that need doing this time of year.
Blame the fellow residents who call the emergency line because they've run out of gas, or have knocked the radiator dragging the Christmas tree out the loft causing a drip on a valve which they describe as an 'uncontrollable leak' when a bowl or towel would suffice, or can't be bothered to be in for appointments meaning engineers are driving around all day knocking on empty house doors, or forget to turn the room stat up, or want to try and get a new boiler because the old one doesn't look nice anymore even though its head to toe in fridge magnets and last weeks dinner.
I really feel for the decent tenants who reside in social housing, who's live's are effected by the idiots who also do. Unfortunately my experience of it is that the good tenants get treated the same as the bad, and that's no compliment to the bad.
Its hard work this time of year.