another British Gas powerflushing scorcher

[julesverne]

Old dear 70 yrs old, been told to get a powerflush £750.00 by BG engineer

her friend a cust of mine gave her my number. i go to have a look. one rad wont warm up in the front room.

5 mins later diagnosis broken trv valve 30 mins later fixed.

old dear cancelled her bg cover there and then and now has my name in her diary.

BG engineer must either be lazy or thick

 

[Destroyer2813]

I had one 80 year old lady pump failed you need a flush, i check rads all hot no cold spots drained a bit into a yellow but pretty much clean lifted a rad off few very fine particles in. They love a flush push i meet a guy on a course onse who used to work for em and apparently they need to sell a flush or filter a week whether its true or not i dont know but seems right

 

[Barry98]

theyll of had targets to meet , part of there job description is to have there conscience removed when accepting the job

 

[AWheating]

its sad when you hear these things as i would guess that most BG engineers are very good, get great training and support but it seems many do seem to have been trained into the mentality of selling extra services rather than taking care of the customers needs. Its quite common to hear they have sold a powerflush without one being needed, you cant blame them as the profit on a powerflush is very high.

 

[GasmanxxxR1]

When you changed the trv was the system clean or dirty?

 

[TBServices]

*waits for doodlebug to arrive.


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[julesverne]

little bit of f black magnetite in their but it was a little bit but no thick sludge at all
trv had seized and was passing a minute bit of heat through

 

[Barry98]

on the plus side if you got to quote after a bg guy you know your on to a winner 99% of time

 

[julesverne]

on the plus side if you got to quote after a bg guy you know your on to a winner 99% of time

i could have easily just said it needs a powerflush and quoted 300 quid but it just didnt need a flush. that said she was over the moon and old dears are great cos they tell all there mates. best free advertising going

 

[Doodlebug]

Old dear 70 yrs old, been told to get a powerflush £750.00 by BG engineer

her friend a cust of mine gave her my number. i go to have a look. one rad wont warm up in the front room.

5 mins later diagnosis broken trv valve 30 mins later fixed.

old dear cancelled her bg cover there and then and now has my name in her diary.

BG engineer must either be lazy or thick

I agree, he must be lazy or thick. This shouldn't happen and on my patch it isn't tolerated. The thing here is, this looks bad on the company, this is not a true reflection of the company as a whole. When you look at how many engineers the company employ, you are bound to get some who will con a customer just to improve their own performance. I would love the details of this particular job, ie: wr- number would be great, I can get all the details I need from a wr- number and I will make sure that this customer is compensated for what she has paid in her contract for the last 12 months and the engineer in question will be given training as he obviously needs it. Please can you inbox me the wr-number. Thanks...


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[Thoggy]

I agree, he must be lazy or thick. This shouldn't happen and on my patch it isn't tolerated. The thing here is, this looks bad on the company, this is not a true reflection of the company as a whole. When you look at how many engineers the company employ, you are bound to get some who will con a customer just to improve their own performance. I would love the details of this particular job, ie: wr- number would be great, I can get all the details I need from a wr- number and I will make sure that this customer is compensated for what she has paid in her contract for the last 12 months and the engineer in question will be given training as he obviously needs it. Please can you inbox me the wr-number. Thanks...


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Are you a British gas director?

 

[Doodlebug]

Surprised petercj hasn't got onto this yet. Pmsl


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[Doodlebug]

Are you a British gas director?

No I'm not.


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[dave1]

Fair play doodlebug, trying to help out.

 

[mountainman]

Lazy, thick or whatever; Doodlebug.

Can you speculate on why a powerflush would be recommended when only one rad is affected and said rad has a trv fitted.

Only the most inexperienced operative would miss the implication of either an air lock or most likely, a stuck trv.

As ex BG myself I can't accept that this is the case.
Is there a financial incentive offered to engineers that create leads/work?

If the answer is no then why would a PF be recommended when the job could be sorted most likely with a few light taps on the trv with whatever tool comes to hand?
MM

 

[julesverne]

I agree, he must be lazy or thick. This shouldn't happen and on my patch it isn't tolerated. The thing here is, this looks bad on the company, this is not a true reflection of the company as a whole. When you look at how many engineers the company employ, you are bound to get some who will con a customer just to improve their own performance. I would love the details of this particular job, ie: wr- number would be great, I can get all the details I need from a wr- number and I will make sure that this customer is compensated for what she has paid in her contract for the last 12 months and the engineer in question will be given training as he obviously needs it. Please can you inbox me the wr-number. Thanks...


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ok doddlebug will take a stroll over to the old dear on friday (off to renewable road show tomoz at harrogate) and ask her. not sure she will want to do this as i offered to phone british gas on her behalf to complain but she didnt want to cause any trouble. i'll have a go anyway though.

thanks doodlebug

 

[dave1]

Lazy, thick or whatever; Doodlebug.

Can you speculate on why a powerflush would be recommended when only one rad is affected and said rad has a trv fitted.

Only the most inexperienced operative would miss the implication of either an air lock or most likely, a stuck trv.

As ex BG myself I can't accept that this is the case.
Is there a financial incentive offered to engineers that create leads/work?

If the answer is no then why would a PF be recommended when the job could be sorted most likely with a few light taps on the trv with whatever tool comes to hand?
MM

Hi mountain man. I'm not defending the actions of this engineer but I've currently got an ongoing job where I've got a blockage on a system affecting 1 rad only, having said that I have checked the trv and it's not an airlock ;-)

 

[Doodlebug]

ok doddlebug will take a stroll over to the old dear on friday (off to renewable road show tomoz at harrogate) and ask her. not sure she will want to do this as i offered to phone british gas on her behalf to complain but she didnt want to cause any trouble. i'll have a go anyway though.

thanks doodlebug

No problem mate. As I see it she has paid for a contract that hasn't been fulfilled. If she doesn't want to continue with British Gas, that's fine and it's understandable but she should at least be refunded for money spent on contract.


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[Doodlebug]

Lazy, thick or whatever; Doodlebug.

Can you speculate on why a powerflush would be recommended when only one rad is affected and said rad has a trv fitted.

Only the most inexperienced operative would miss the implication of either an air lock or most likely, a stuck trv.

As ex BG myself I can't accept that this is the case.
Is there a financial incentive offered to engineers that create leads/work?

If the answer is no then why would a PF be recommended when the job could be sorted most likely with a few light taps on the trv with whatever tool comes to hand?
MM

I don't understand what your asking me mate. Yes there are incentives for business generation, but there is no excuse for giving the wrong advise for ones own benefit.


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[Doodlebug]

Hi mountain man. I'm not defending the actions of this engineer but I've currently got an ongoing job where I've got a blockage on a system affecting 1 rad only, having said that I have checked the trv and it's not an airlock ;-)

If its not an air lock, not the trv and all other radiators are working then you need to remove the affected radiator and check for flow through pipes. Has the affected radiator got plastic pipes?


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[kay-jay]

I don't understand what your asking me mate. Yes there are incentives for business generation, but there is no excuse for giving the wrong advise for ones own benefit.


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Sadly its part of human nature for the majority of people

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[Doodlebug]

Sadly its part of human nature for the majority of people

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I wouldn't say the majority. One thing I would say is if a customer has any doubts about the advise they have been given then they should ask for a second opinion and if still not happy ask for a manager to call. It should never get to that stage but like you say, sadly it's part of human nature. It may even be a case that the engineer in this case hasn't knowingly done anything wrong, maybe he needs training.


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[dave1]

Yes doodlebug it's a blockage on the flow from manifold, 10mm plastic pipe work.

 

[mountainman]

I don't understand what your asking me mate. Yes there are incentives for business generation, but there is no excuse for giving the wrong advise for ones own benefit.

I thought that I was quite clear in what I asked.
You agreed that the guy was either lazy or thick but didn't propose that the reasoning behind his actions was personal financial gain.

I wonder what kind of retraining you could offer someone who could blatantly try to take advantage of an elderly person.

May I suggest his retraining begin at his local job centre.
There are plenty of good and honourable engineers out there to choose from.

 

[Doodlebug]

I thought that I was quite clear in what I asked.
You agreed that the guy was either lazy or thick but didn't propose that the reasoning behind his actions was personal financial gain.

I wonder what kind of retraining you could offer someone who could blatantly try to take advantage of an elderly person.

May I suggest his retraining begin at his local job centre.
There are plenty of good and honourable engineers out there to choose from.

I agree if he's intentionally fobbed the customer off then he shouldn't be doing the job.


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